Art Casino - Pelaajan tili on suljettu.

I played with the welcome bonus at that casino, won with my own money, and tried to withdraw my winnings. A few hours later, I received an email from the casino saying that my account had been permanently closed for allegedly violating the bonus terms.

It feels pretty wrong if I win at the casino, they make up an excuse not to pay me and try to link me to something.

Pelasin kyseisellä casinolla welcomebonusta, voitin omalla rahalla ja yritin kotiuttaa voittoja. Muutama tunti sen jälkeen casinolta tuli sposti, että tilini on pysyvästi suljettu muka bonusehtojen rikkomisesta.

Tuntuu aika väärältä jos voitan casinolta, keksivät tekosyyn olla maksamatta ja minua yritetään yhdistellä johonkin.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Smilu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification or at least submitted any identity documents to the casino for verification?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Is there any possibility that you already had an account at this casino in the past, and you forgot about it?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika