Amonbet Casino - Player’s bonuses are blocked due to account issue.

Hi.

I would like to file a formal complaint against Amonbet regarding the blocking of my bonuses and/or account features. The casino claims I have a "duplicate account," but I believe this is unfair and incorrect.

The situation is as follows:

I previously had an account with Amonbet, which I requested to be fully closed and deleted. After the closure was confirmed and the account was no longer active, I decided at a later date to create a new account to start fresh.

I have not used both accounts simultaneously, nor have I attempted to claim the same welcome bonus twice. I acted in good faith, assuming that since my old account was deleted, I was permitted to register again.

Now that I am playing on my current account, the casino has blocked my bonuses. I have already contacted their support team, but they refuse to acknowledge that the first account was permanently closed prior to the creation of the second one.

I would like Amonbet to restore my bonus eligibility and treat my current account as my primary and only account, as the previous one no longer exists.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you kindly confirm if you are currently able to access your account?
• Additionally, could you please specify when your original account was closed and when your new account was opened?
• Have you made any deposits, participated in gameplay, or claimed bonuses on either of your accounts?
• Has the casino confiscated your winnings, or is the restriction solely related to the bonuses?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila