Amonbet Casino - Player's account remains open despite self-exclusion request.

Complaint Regarding Failure to Honor Self-Exclusion / Account Closure Request

I wish to submit a formal complaint regarding Amonbet's failure to permanently close my account despite my repeated requests.

On 9 June 2026, I requested that my account be permanently closed. From that date onward, I repeatedly contacted Amonbet by email requesting permanent account closure and asking that I no longer be allowed to gamble.

In total, I sent approximately 84 emails requesting account closure. Despite these repeated requests, my account remained active, allowing me to continue depositing and gambling.

After my first closure request on 9 June 2026, I deposited approximately €493 into my account. These deposits and the resulting losses could have been prevented if Amonbet had acted promptly on my repeated requests.

I believe Amonbet failed to meet its responsibilities by:

I respectfully request that the regulator investigate this matter and determine whether Amonbet complied with its licensing obligations and responsible gambling requirements.

I have retained evidence supporting my complaint, including:

Thank you for your time and consideration.

Kind regards,

Kevin ****

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Amonbet Casino. From the information available to us, the casino operates without any license.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you request self-exclusion via email at, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Amonbet Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

Thank you very much in advance for your reply.

Best regards,

Tomas

I send u a mail tomas i cant send the oictures now so give me a few min to get them send to you

Hi,

I sended a email 7 days ago to them with my request they refund my deposits but they didnt react to it and i i contact the support of them they cant help me with a solution and saying that they send a mail 7 days ago but i didnt receive a single mail from them as a reaction on my refund they make me very angry

Dear Kevind,

thanks for sharing evidence to support your case.

We reached a point where we would contact the casino and ask for cooperation regarding your case. Since this casino has multiple cases closed as "No Reaction Policy", we are forced to close your complaint prematurely. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system, and it will negatively impact their future safety rating on our website as such. I understand this isn't a satisfactory solution to your issue at all. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

As a next step, normally I would recommend you contact the proper Gaming Authority and submit a complaint with them. However, since the casino has no licence, there is nowhere else I can refer you to.

I would strongly recommend blocking all the email addresses and numbers sending you promotional materials from this casino, then, as a next step, installing the free app BetBlocker (https://betblocker.org/) onto your computer and mobile device, to keep you safe from online gambling sites while browsing the internet. It's free, and for maximum protection, it is recommended to have a good friend or a family member set the app's password for you.

I am really sorry I could not be of more help on this occasion.

Best regards,

Tomas