The player from the United Kingdom had requested account closure multiple times due to gambling problems, but his requests were ignored, and he was instead offered bonuses, which resulted in a loss of £3964. The player failed to respond to the Complaints Team's inquiries and reminders seeking further information to investigate the issue. Consequently, the complaint was closed at that time due to lack of cooperation. The player retained the option to reopen the complaint if he chose to resume communication.
Amonbet Casino - Player’s account remains open despite closure requests.
Closed
Our verdict
Player stopped responding
Amount: £3,964
Amonbet Casino
Safety Index:Very lowCase summary
Discussion
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3 weeks ago
Despite numerous times of asking account to be closed due to gambling problems i was ignored and offered bonuses to entice me into continuing to gamble which lead to me losing a total of £3964
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2 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Amonbet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise whether your account has been blocked or if it is still accessible to you?
- Could you please share your self-exclusion requests originally sent to the casino with me? Please share the information to my email at petra.h@casino.guru. Make sure the sender and the recipient information are included.
- Could you please advise when the last time the casino allowed you to deposit?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Petra
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1 week ago
Dear Jomc9119,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 days ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petra
Casino.Guru
