Amonbet Casino - Player's account has been closed after a withdrawal.

deposited a total of €3000 of my own funds and played without using any bonuses.

After playing, I built my balance up to €10,502.50, all of which is real money. I then requested a withdrawal and successfully received €500.

However, immediately after this payout, my account was suddenly deactivated without any clear explanation, while still holding more than €10,000.

My account is fully verified and I have complied with all terms and conditions. There was no bonus involved at any stage.

I am requesting that the casino:

Reopen my account, or

Process the full withdrawal of my remaining balance without delay.

I am willing to provide any additional documents if required, but I expect a fair resolution.

All evidence (screenshots of balance, verification, and withdrawal) is available upon request.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you receive any emails from the casino informing you about the closure of your account? If so, kindly forward them to me at veronika.f@casino.guru.
• What types of games did you play to accumulate your winnings?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Veronika,

Thank you for your response and for assisting me with this case.

Yes, I have received emails from the casino regarding the closure of my account. I will forward these emails to you shortly.

I mainly played roulette.

Yes, I have completed the KYC verification and provided the requested identity documents to the casino.

I would also like to clarify that all funds used for playing were my own personal funds. Any unrelated transactions on my bank account are not connected to my casino activity. I am fully willing to provide bank statements or any additional proof if required.

Thank you again for your help. I look forward to resolving this matter.

Kind regards,

Akin

Thank you for your response. I have received only one email from you so far. However, I am still missing a copy of the email the casino sent you after your account was closed. Could you please forward this message to me as well?

Dear Kirsehirspor40,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru