The player from the Netherlands successfully built his balance to €10,502.50 but faced account deactivation after a €500 withdrawal, without any clear explanation. His account is fully verified, and he requests either the reopening of his account or the full withdrawal of his remaining balance.
Amonbet Casino - Player's account has been closed after a withdrawal.
Opened
Current status
Waiting for player to reply
6d 22h 20m 31s
Amonbet Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
15 hours ago
deposited a total of €3000 of my own funds and played without using any bonuses.
After playing, I built my balance up to €10,502.50, all of which is real money. I then requested a withdrawal and successfully received €500.
However, immediately after this payout, my account was suddenly deactivated without any clear explanation, while still holding more than €10,000.
My account is fully verified and I have complied with all terms and conditions. There was no bonus involved at any stage.
I am requesting that the casino:
Reopen my account, or
Process the full withdrawal of my remaining balance without delay.
I am willing to provide any additional documents if required, but I expect a fair resolution.
All evidence (screenshots of balance, verification, and withdrawal) is available upon request.
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1 hour ago
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1 hour ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Did you receive any emails from the casino informing you about the closure of your account? If so, kindly forward them to me at veronika.f@casino.guru.
- What types of games did you play to accumulate your winnings?
- Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
