Amonbet Casino - Player’s account closure request is delayed.

They won’t close my account I’m waiting over 2 months now I told them I have a gambling problem and all they keep saying is they will get back to me and they don’t close my account Amon bet casino yous are bunch of scammers that prey on people’s addictions

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Dear Lucky20,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• When did you inform the casino about your gambling problem for the first time?
• Have you received any response from the casino to your self-exclusion requests? Please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps.

Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina it’s Jonathan O*** user name lucky 20 just replying back to your message about Amon bet not closing my account I have been telling them for months now and they still won’t close my account they are a terrible casino they don’t even get back to you on emails all I want is my account closed I told them I have a gambling problem and they don’t care they just want people money since 11 January I have attached screen shot here

Dear Lucky20,

Unfortunately, I regret to inform you that since this casino has 16 complaints already closed under our "No Reaction Policy", we are forced to close your complaint as Unresolved.

This outcome will negatively affect the overall rating and Safety Index of the casino, as unresolved complaints are taken into account in our evaluation. I understand that this is not a satisfactory resolution to your personal situation; however, the decrease in rating caused by unresolved complaints can sometimes prompt a casino to change its approach in the future.

Regrettably, it appears to be a recurring practice of Amonbet Casino to ignore our mediation attempts entirely. We have made multiple efforts to contact the casino by email, live chat, and through affiliate representatives, without receiving any response. Unfortunately, as the number of complaints has grown, all attempts to resolve issues through direct communication have failed.

For this reason, we must strongly recommend staying away from this casino, as we are currently unable to mediate or enforce any resolution with an operator that does not cooperate in any form. Should the casino decide to respond at a later stage, this complaint can be reopened at any time.

The only thing I can propose now, is for you to install free app BetBlocker (https://betblocker.org/) onto your computer and mobile device, to keep you safe from online gambling sites while browsing the internet. It's free, and for maximum protection it is recommended to have a family member or a friend to set up the password in your stead. Also, I would advise to block all the mobile numbers and e-mail addresses that are sending you promotional materials.

I truly wish I could offer a more direct solution in your case. Please know that your complaint and the information you provided have contributed to our overall assessment of the casino and may help protect other players in the future.

Kind regards,

Kristina