Amonbet Casino - Player's account closure request is ignored.

Hello, I have been requesting the permanent closure of my account for over a month and they are not paying any attention to me.

If you can help me, I would appreciate it.

I request a refund of all payments made 24 hours after the closure request.

Furthermore, its terms and conditions state that any indication of abusive gaming will be stopped.

Especially when I literally ask him for it.

According to my lawyer, if I request it, they have to do it according to responsible gambling guidelines.

Thanks

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Dear Xotin35,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at [email protected].

Have you mentioned any other reasons in your email requests for the closure of your account, apart from constant losses?

Thank you in advance for your cooperation.

Best regards,

Veronika