The player from Peru had been unable to withdraw her winnings for 50 days, despite having a verified account and providing all necessary documents. All previous withdrawal attempts had been rejected without explanation, and her recent request was currently pending. The issue was resolved after the casino informed her that a technical problem had been preventing the withdrawal, but once she provided the required wallet information, her funds were successfully withdrawn. She confirmed receipt of the amount.
Amerio Casino - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: $599
Amerio Casino
Safety Index:LowCase summary
Discussion
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9 months ago
I cannot get my winning from casino already for 50 days. All attempts to withdraw amount were rejected. My account is successfully verified, I provided all necessary documents. The reason is unknown. I contacted casino via chat and email several times but they cannot or don't want to help and solve the issue on my behalf.
I requested a withdrawal once again and at the moment it is pending but I am very sure that it will be rejected again.
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9 months ago
Dear Pulina,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- When did you request a withdrawal from the casino last time? Could you please share a screenshot of your most recent attempts to withdraw winnings and your account verification status?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here
Looking forward to hearing from you.
Best regards,
Tomas
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9 months ago
Dear Pulina.
Dear Player. Thank you for your appeal, and we inform you that the withdrawal of your funds by means of ERC, which you specified, at the moment for technical reasons is not possible. Please specify your TRC wallet number, to which we will immediately withdraw your funds.
We apologize for the delay.
Thank you for being with us!
Best regards, Amerio team!
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9 months ago
Dear Pulina.
I would like to inform you that your funds have been successfully withdrawn.
We apologize for the delay.
Thank you for being with us!
Best regards, Amerio team!
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8 months ago
Dear Pulina,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
