Alvynn Casino - Player's withdrawal has been delayed.

Hi. I'm a 75 year old Senior Grandmother who won $700 on April 24th and Alvynn Casino still hasn't released my money. Everytime I ask them for my money ney they say that they need more time but have not said why. The same day I won the money, April 24th, I completed my Verification and received an email saying that out was accepted, I did not use any kind of bonus, since my initial win, I've played a number of times in the site and they've accepted my money, and they continue to send me emails. However, none concerning my money. Therefore, I've refused to spend another dollar at that Casino. Please help me get my money. I was so excited to play at Alvynn, liked the variety of games, and if course was excited at my win. They advertise that the except Canadian players but failed to advertise that they don't payout winnings. Please, can you Please, help me get my money. Please advise. Thank You in advance for any assistance that you can provide. I did send Athena an email saying that I was going to report them to Yourselves, Along with all the Casino Complaint Websites on the Web. Especially, in Canada. Expecially, taking advantage of a 75 year old Retiree. But after careful thought, I felt that you were the proper Avenue to reach out to first...Respectfully, Shirley K.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• When was the last time the casino customer support communicated with you regarding the delay in processing your payment?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika