AllySpin Casino - Player's withdrawal request is delayed.

Sehr geehrter Team Casino Guru

hier mit möchte ich eine Beschwerde einreichen.

seit 2 mall würde meine Auszahlungsanfrage von 500€ abgelehnt . Ohne einen Grund .

ich habe mich erfolgreich verifiziert und es stehe auf meinem Account das ich erfolgreich verifiziert bin .

außerdem habe ich nur einen Limit von maximal 500€ in Woche/ Monat , warum !?

Ich möchte bitte das meine Auszahlung getätigt wird schnell wie möglich!

ich habe mit kein Bonus gespielt , nur mit echtes Geld .

Ich möchte mein komplettes Geld auszahlen 2700€

bitte um Verständnis .

mit freundlichen Grüßen.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation and assist you more effectively, I would like to ask you a few questions:

• Which payment method did you choose for your withdrawal request?
• Have you used this same method for making deposits as well?
• Is this payment method fully verified in your casino account?
• Have you tried using a different payment method for your withdrawal?
• Have you contacted the casino’s customer support to ask why your withdrawal requests have been rejected twice?

Regarding withdrawal limits, I have checked the Terms and Conditions, and found the following information:

Withdrawal limits depend on your VIP level. If you are on Level 1 or Level 2, your withdrawals are limited to €500 per day.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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Thank you for your patience, and stay safe.

Dear yaallahtusanjek73,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.