AllySpin Casino - Pelaajan kotiutuspyyntö on viivästynyt.

Dear Team Casino Guru

I would like to file a complaint here.

My €500 withdrawal request has been rejected twice now, without any reason.

I have successfully verified myself and it says on my account that I have been successfully verified.

Furthermore, I only have a maximum limit of €500 per week/month, why?

I would like my payout to be processed as quickly as possible!

I didn't play with a bonus, just with real money.

I want to withdraw my entire money 2700€

please understand.

Best regards.

Sehr geehrter Team Casino Guru

hier mit möchte ich eine Beschwerde einreichen.

seit 2 mall würde meine Auszahlungsanfrage von 500€ abgelehnt . Ohne einen Grund .

ich habe mich erfolgreich verifiziert und es stehe auf meinem Account das ich erfolgreich verifiziert bin .

außerdem habe ich nur einen Limit von maximal 500€ in Woche/ Monat , warum !?

Ich möchte bitte das meine Auszahlung getätigt wird schnell wie möglich!

ich habe mit kein Bonus gespielt , nur mit echtes Geld .

Ich möchte mein komplettes Geld auszahlen 2700€

bitte um Verständnis .

mit freundlichen Grüßen.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation and assist you more effectively, I would like to ask you a few questions:

• Which payment method did you choose for your withdrawal request?
• Have you used this same method for making deposits as well?
• Is this payment method fully verified in your casino account?
• Have you tried using a different payment method for your withdrawal?
• Have you contacted the casino’s customer support to ask why your withdrawal requests have been rejected twice?

Regarding withdrawal limits, I have checked the Terms and Conditions, and found the following information:

Withdrawal limits depend on your VIP level. If you are on Level 1 or Level 2, your withdrawals are limited to €500 per day.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear yaallahtusanjek73,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.