AllySpin Casino - Player's withdrawal is still delayed.

I've tried to withdraw countless times, but it says I've exceeded the maximum limit. I've deleted cookies, I've tried incognito mode as they instructed, and they said they'd sort it out with the finance department, but nothing has happened. As I said, this has been going on for over 3 months.

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Dear patriciapob8,

• Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas