AllySpin Casino - Pelaajan kotiutus on edelleen viivästynyt.

I've tried to withdraw countless times, but it says I've exceeded the maximum limit. I've deleted cookies, I've tried incognito mode as they instructed, and they said they'd sort it out with the finance department, but nothing has happened. As I said, this has been going on for over 3 months.

He intentando retirar infinitas veces pero me dice que superó el límite máximo, he borrado cokkies, lo he hecho de modo incógnito como me piden ellos y quedaron de solucionar con el departamento financiero pero no pasa nada, esto como digo es hace más de 3 meses

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear patriciapob8,

• Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas