The player from Ontario faces ongoing issues with a blocked withdrawal at Allyspin Casino after a significant win. Despite using his own credit card for recent deposits, the casino continues to hold his winnings, citing the previous use of a third-party card. He reports a lack of meaningful communication from the casino regarding the status of his withdrawal.
AllySpin Casino - Player's withdrawal is delayed after winnings are put on hold.
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AllySpin Casino
Safety Index 8.4 HighCase summary
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3 days ago
I am extremely disappointed with how my withdrawal has been handled.
After my recent big win, Allyspin Casino has put my winnings on hold and is asking me to upload a credit card that was not used for any of my recent deposits.
Approximately 4–5 months ago, I made deposits through Apple Pay using my spouse's credit card. At that time, your team flagged the issue because using a third-party card is against your Terms and Conditions. I immediately explained the situation, provided the requested card information, and fully cooperated with your verification process. I was warned not to use a third-party card again, and I accepted that decision.
Since then, for the past 4–5 months, I have used only my own personal credit card for all deposits. I have also provided all requested transaction details and proof by email to demonstrate this.
Despite my full cooperation, my withdrawal remains blocked. I am no longer receiving meaningful responses to my emails, and even the live chat agents avoid answering my questions or providing any update regarding my withdrawal.
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2 days ago
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AllySpin Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please share with me your communication with the casino regarding the 3rd party payment issue from several months ago as evidence that the casino allowed you to play despite these issues? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
