AllySpin Casino - Pelaajan kotiutus viivästyy voittojen jäädyttämisen jälkeen.

I am extremely disappointed with how my withdrawal has been handled.

After my recent big win, Allyspin Casino has put my winnings on hold and is asking me to upload a credit card that was not used for any of my recent deposits.

Approximately 4–5 months ago, I made deposits through Apple Pay using my spouse's credit card. At that time, your team flagged the issue because using a third-party card is against your Terms and Conditions. I immediately explained the situation, provided the requested card information, and fully cooperated with your verification process. I was warned not to use a third-party card again, and I accepted that decision.

Since then, for the past 4–5 months, I have used only my own personal credit card for all deposits. I have also provided all requested transaction details and proof by email to demonstrate this.

Despite my full cooperation, my withdrawal remains blocked. I am no longer receiving meaningful responses to my emails, and even the live chat agents avoid answering my questions or providing any update regarding my withdrawal.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AllySpin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share with me your communication with the casino regarding the 3rd party payment issue from several months ago as evidence that the casino allowed you to play despite these issues? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I sent you brief email regarding this , also please let me know if you need deposit proof and withdrawal’s proof that was completed after that .

Thanks for your reply.

Without evidence, the casino knew about your use of third-party payment and allowed you to use your account anyway; we stand no chance in confronting the casino.

Please note that the use of a payment method that doesn't belong to you to make transactions with the casino is strictly prohibited and might cause you similar issues in any online casino.

Kindly provide evidence you have available to support your complaint so we may review it. My email is tomas@casino.guru

Thank you for your response, I have all the proof i’ll send it on your email , as i have everything including screenshots, deposits details, withdrawal details as well as screen recording’s .

Thanks for your response.

I checked my inbox and spam folders and only found 1 email from you that reached me on July 10th. Kindly provide evidence to support your case; otherwise, we won't be able to assist you. If you sent the evidence from a different email, I couldn't associate it with this particular case. Try sending the evidence again and refer to the complaint ID 218678.

Thanks in advance for your cooperation.

Dear Narinder10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Narinder10,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas