The player from British Columbia requested two withdrawals on May 3rd: one for 500€, which he received, and another for 200€, which was still processing. He was then blocked from chat support, and his emails went unanswered, leaving him frustrated in his pursuit of his winnings. We attempted to clarify the situation by requesting information about his KYC verification, game types, bonus usage, and payment methods but received no response. Due to the player's lack of communication despite reminders and extensions, the complaint was closed without further investigation. The player retained the option to reopen the complaint by resuming communication.
AllySpin Casino - Player’s withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: C$200
AllySpin Casino
Safety Index 8.5 HighCase summary
Discussion
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3 weeks ago
may 3rd i requested two withdrawls, one for 500, and another for 200, 3 minutes apart from eachother. I recieved the 500, but the 200 is still processing. Agents keep saying the same scripted lines, and now i am blocked from chat, and emails are unresponsive. I just want my winnings so i can be done with this site
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you passed the full KYC verification, or have you at least submitted any identity documents to the casino for verification?
- What types of games did you play to accumulate your 200 CAD winnings? Were they slots, live casino games, or sports betting?
- Did you accumulate these winnings with or without using a bonus?
- Did you select the same payment method for both of your withdrawal requests?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 weeks ago
Dear tjc0316,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
