AllySpin Casino - Player’s withdrawal is delayed.

may 3rd i requested two withdrawls, one for 500, and another for 200, 3 minutes apart from eachother. I recieved the 500, but the 200 is still processing. Agents keep saying the same scripted lines, and now i am blocked from chat, and emails are unresponsive. I just want my winnings so i can be done with this site

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you passed the full KYC verification, or have you at least submitted any identity documents to the casino for verification?
• What types of games did you play to accumulate your 200 CAD winnings? Were they slots, live casino games, or sports betting?
• Did you accumulate these winnings with or without using a bonus?
• Did you select the same payment method for both of your withdrawal requests?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika