The player from Germany has a well-verified sports betting account with Allyspin but faces delays in withdrawing his €1,500 outstanding balance, which has been pending for over two weeks despite prior successful transactions. Customer support assures him the money is safe, but he has not received the payment.
AllySpin Casino - Player's withdrawal is delayed.
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AllySpin Casino
Safety Index:Very highCase summary
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yesterday
Translation
I've had a sports betting account with Allyspin for over a year. I've deposited around €13,000 in total and made withdrawals regularly. Unfortunately, the maximum withdrawal is €500, but the withdrawals were usually credited to my bank account within 72 hours. A few weeks ago, my account balance reached over €18,000, and since then, my withdrawals have been ignored. I've been waiting for over two weeks now. I even sent an email, where I was told the money was safe and I would receive it shortly, but nothing has happened since. Currently, I have €1,500 outstanding. I'll probably withdraw more after that, so I'm relying on Allyspin consistently adhering to its own terms and conditions (withdrawals within 72 hours). My account is fully verified. Furthermore, I've been in Argentina for a few weeks now, as I'm doing a semester abroad (my primary residence, etc., is still in Germany, and I'm still enrolled at a German university). Here in Argentina, withdrawals have worked fine, and I can use the website normally (without a VPN). The problem only arose after I won the money. The attached video shows a recording from my laptop, illustrating the issue, and includes the email from customer support.
Thank you so much for your help!
Regards, Max S.
Edited by a Casino Guru admin
Automatic translation:
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17 hours ago
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17 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- When was the last time you made a successful withdrawal from this casino? Have you used the same payment method for your previous withdrawals?
- Am I correct in understanding that you have only placed sports bets to accumulate your winnings?
- Did you accumulate these winnings with or without using a bonus?
- When was the last time you submitted any identity documents to the casino for verification? Has the casino ever asked you about your stay in Argentina?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
