The player from Germany had requested a withdrawal of €500 on October 9, 2025, but after three weeks and numerous inquiries via live chat, the request remained unprocessed. He sought assistance with the situation. The Complaints Team had been unable to proceed with further investigation due to a lack of response from the player to their inquiries and reminders, resulting in the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to resume communication.
AllySpin Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €500
AllySpin Casino
Safety Index:HighCase summary
Discussion
Public
Public
1 month ago
Translation
I submitted a withdrawal request for €500 on October 9, 2025. After countless unsuccessful inquiries via live chat, my request has still not been processed. Since my patience has now run out, I am asking for your help. Sincerely, A. H***********
Edited by a Casino Guru admin
Automatic translation:
Public
Public
1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 month ago
Dear vanbommel69,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with AllySpin Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Public
Public
1 month ago
Translation
Hello Katarina
First of all, thank you very much for the quick support.
I have not received any payouts from this casino yet.
I played with a 100% deposit bonus and all
Bonus conditions met. I had a profit well over
1500 euros and believe it or not, I deliberately
I played it down to 500, as I know from experience that it's...
Paying out larger sums is always problematic.
can be.
And as for the second question, I'm a little surprised. Since it
It's a crab casino, and I've been to quite a few crab casinos.
I have already played and won, and it has never been
I was quite surprised when a verification was required today.
Tomorrow I will receive an email requesting verification from Ally Spin.
came. Which I immediately took care of completely. Must
Now we just have to wait for the result. The only strange thing is that it had to be this way.
Now that I filed a complaint here two days ago...
I'm getting a response from the casino, even though I waited over 3 weeks for something.
I waited for a sign. Coincidence or...?
Automatic translation:
Public
Public
1 month ago
Dear vanbommel69,
thank you for your reply.
Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.
Kindly notify me here in the thread once the email has been sent.
Looking forward to your reply.
Katarina
Public
Public
3 weeks ago
Dear vanbommel69,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
