AllySpin Casino - Pelaajan kotiutus on viivästynyt.

I submitted a withdrawal request for €500 on October 9, 2025. After countless unsuccessful inquiries via live chat, my request has still not been processed. Since my patience has now run out, I am asking for your help. Sincerely, A. H***********

Ich habe am 9.10.2025 eine Auszahlungsanfrage über 500 Euro gestellt. Nach unzähligen erfolglosen Nachfragen im Live Chat wurde meine Anfrage bis heute nicht bearbeitet. Da meine Geduld jezt am ende ist bitte ich euch um Hilfe. MFG A. H***********

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear vanbommel69, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with AllySpin Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Hello Katarina

First of all, thank you very much for the quick support.

I have not received any payouts from this casino yet.

I played with a 100% deposit bonus and all

Bonus conditions met. I had a profit well over

1500 euros and believe it or not, I deliberately

I played it down to 500, as I know from experience that it's...

Paying out larger sums is always problematic.

can be.

And as for the second question, I'm a little surprised. Since it

It's a crab casino, and I've been to quite a few crab casinos.

I have already played and won, and it has never been

I was quite surprised when a verification was required today.

Tomorrow I will receive an email requesting verification from Ally Spin.

came. Which I immediately took care of completely. Must

Now we just have to wait for the result. The only strange thing is that it had to be this way.

Now that I filed a complaint here two days ago...

I'm getting a response from the casino, even though I waited over 3 weeks for something.

I waited for a sign. Coincidence or...?

Hallo Katarina

Erstmal vielen Dank für den schnellen Support.

Ich habe noch keine Auszahlungen in diesem Casino erhalten.

Ich habe mit einem 100% Einzahlungsbonus gespielt und alle

Bonusbedingungen erfüllt. Ich hatte einen Gewinn weit über

1500 Euro und ob sie es glauben oder nicht, habe ich absichtlich

auf 500 runtergespielt, da ich erfahrungsgemäß weis das es bei

höheren Summen immer problematisch bei der Auszahlung

werden kann.

Und was die 2. Frage angeht bin ich ein wenig überrascht. Da es

sich um ein Crab Casino handelt und ich in so einigen Crab Casinos

schon gespielt und gewonnen habe und dabei wurde noch nie

eine Verifizierung verlangt, staunte ich nicht schlecht als heute

Morgen die Aufforderung per E-Mail zur Verifizierung von Ally Spin

kam. Was ich auch gleich im vollem Umfang erledigt habe. Muss

jetzt nur auf das Ergebnis warten. Merkwürdig ist nur das ausgerechnet

jetzt nachdem ich hier vor 2 Tagen Beschwerde eingereicht habe eine

Reaktion vom Casino kommt, wo ich doch über 3 Wochen auf irgendein

Zeichen gewartet habe. Zufall oder .....?

Dear vanbommel69,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear vanbommel69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru