AllySpin Casino - Player's deposit has not been credited.

DEPOSIT NOT CREDITED - SUPPORT STAFF LYING AND MAKING FALSE STATEMENTS.

I have logged into the casino after receiving a bonus offer to my email address.

Have chosen to use LTC as the deposit currency.

Used the wallet address provided and made more than the minimum deposit to receive the bonus offer.

Completed the transaction from my wallet.

Waited for the payment to complete and have multiple confirmations on the blockchain.

Went back to the casino and the balance has not been updated.

Waited longer and have checked back multiple times.

Contacted support who continually closed the chat (3x different agents) and then finally one didn't close the chat but made claims that it was my providers fault and to contact them or wait for 48 hours.

I contacted support@allyspin.com and they said a 'relevant team' was reviewing and to wait for contact.

It is now the 04/03/2026 and they have still not credited the deposit and are still saying that it will be reviewed by the 'relevant team'.

This casino is trying to steal less than $30USD from me and the live support are actively lying in all conversations.

The live chat does not have a transcript function, but I have save screenshots of nearly every line.

The deposit was confirmed into their wallet 20:25:41 UTC 27/02/2026.

https://blockchair.com/litecoin/address/MWN7yBzFFJyEeKoUjVXuhzsYDqjFKAJNzJ#app-gallery

They have since withdrawn it at 17:23:45 U

TC 28/02/2026.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear d3.polar,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Hi Veronika

Thank you for reaching out to me.

I would contact crypto.com but can only imagine they will advise there is nothing they can do as the transaction was completed and confirmed to the address provided by ALLYSPIN.

My deposited LTC has also been removed from the wallet by ALLYSPIN since.

https://blockchair.com/litecoin/address/MWN7yBzFFJyEeKoUjVXuhzsYDqjFKAJNzJ#app-gallery

This is theft by them and it is ludicris over this small sum of money.

They have been replying to my email to their support team every 48 hours with the exact same copy + pasted reply; that the "relevant team" would be reviewing the issue.

The live chat have confimed that the deposit was made.

It is very very frustrating

Matt

Thank you for your response.

• Can you see the lost transaction in your casino account’s deposit history? If so, kindly send me a screenshot of this history from your casino account.
• Have you received any updates from the casino in the meantime?
• Have you made any successful deposits into this casino before?

Dear d3.polar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru