The player from Germany, a VIP customer at Allyspin, is facing issues with outstanding cashback and missed promotions totaling approximately €1,000 due to systematic inactivity of VIP management. His VIP manager has not responded to inquiries about promised bonuses and cashback promotions, leading to the expiration of these offers. He demands immediate credit for the owed amounts and a new active VIP manager.
AllySpin Casino - Player’s cashback and bonuses are delayed.
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AllySpin Casino
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20 hours ago
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Allyspin is refusing to credit me, a VIP customer, with outstanding cashback and several missed promotions worth approximately €1,000. Dear Casino Guru Team, I am a loyal and long-standing VIP customer at Allyspin (username: [insert your username here]). I am contacting you because I am being denied services to which I am entitled due to my VIP status. The total amount in dispute, in my estimation, is around €1,000 and is directly attributable to the failure of VIP management. The main problem: Systematic inactivity of VIP management. 1. Regular cashback (for several weeks): Despite significant losses over the past few weeks, I have not received the regular cashback to which I am entitled. 2. Several missed bonus and cashback promotions: I was promised several time-limited bonus and cashback promotions via email in recent weeks and months (evidence such as the 30% promotion in November is attached). Activating these promotions always required contacting my personal VIP manager. However, my VIP manager has not responded to my inquiries for weeks. This resulted in me being denied several credits and bonuses, even though I made the necessary deposits. 3. Rejection by support: The regular support team attempted to deflect the claims by blaming the expiration date (e.g., "The offer is from November 12th."). This is unacceptable. The credits expired solely because my assigned VIP manager, whose job it is to process these bonuses promptly, failed in his duty and ignored me for days while the promotions were valid. My demand: I demand that Allyspin immediately credit me with the following, as the claim demonstrably expired solely due to the casino's service error: 1. The outstanding regular cashback from the past few weeks. 2. The subsequent manual crediting of all missed bonus and cashback amounts that expired due to the manager's inactivity (approx. €1,000). 3. The assignment of a new, active VIP manager. I thank Casino Guru for the referral and have attached all relevant email screenshots as proof of the advertised promotions and the manager's inactivity.
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1 hour ago
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1 hour ago
Dear Albaner01,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with AllySpin Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- How many promotions have you missed because of the inactivity of your VIP manager?
- What promotions and bonuses were you promised?
- Have you attempted to contact your VIP manager through other channels (e.g., email, chat)?
- What responses, if any, did you receive from the regular support team regarding your claims?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
