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Case closed Our verdict

Player stopped responding

Disputed amount: Can$550

Jackpot Village Casino - Player’s winnings were cancelled due to a breach of Bonus T&Cs.

Jackpot Village Casino
Safety Index:Below average Submitted: 10 Feb 2020
Unresolved Our verdict

No reaction, passive regulator

Black points: 167
Disputed amount: €400

SpinUp Casino - Player’s withdrawal has been delayed.

SpinUp Casino
Safety Index:Very low Submitted: 10 Feb 2020
Unresolved Our verdict

Against fair gambling

Black points: 950
Disputed amount: A$9,394

Planet 7 OZ Casino - Player’s winnings were blocked due to a multiple account accusation.

Planet 7 OZ Casino
Safety Index:Below average Submitted: 10 Feb 2020
Case closed Our verdict

Player stopped responding

Disputed amount: $65

Gate 777 Casino - Player’s deposit has been delayed.

Gate 777 Casino
Safety Index:High Submitted: 10 Feb 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €30,046

Mr Bet Casino - Player lost her winnings and her account was blocked.

Mr Bet Casino
Safety Index:High Submitted: 10 Feb 2020
Resolved Our verdict

Case closed

Disputed amount: €80

Kassu Casino - Player deposited money in the casino but forgot he self-excluded himself.

Kassu Casino
Safety Index:Above average Submitted: 10 Feb 2020
Resolved Our verdict

Case closed

Disputed amount: €12

Jinni Casino - Player experienced difficulties with a bonus.

Jinni Casino
Safety Index:Below average Submitted: 10 Feb 2020
Unresolved Our verdict

Justified complaint

Black points: 270
Disputed amount: R10,000

Springbok Casino - Player lost his winnings due to a breach of the casino’s T&Cs.

Springbok Casino
Safety Index:Below average Submitted: 10 Feb 2020
Unresolved Our verdict

No reaction policy, good regulator

Black points: 13
Disputed amount: €371

Casumo Casino - Player’s account was blocked, and winnings cancelled due to an old passport.

Casumo Casino
Safety Index:Below average Submitted: 09 Feb 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €800

Craze Play Casino - Player’s winnings were cancelled due to a Bonus T&Cs breach.

Craze Play Casino
Safety Index:Above average Submitted: 09 Feb 2020
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