Admiral Casino - Player’s account has been closed.

I am publishing this complaint regarding serious inconsistencies in the handling of my account by Admiral Casino.

I won approximately £1200 starting from bonus/free spin funds and attempted to withdraw £800+ on 29/04/2026.

The withdrawal section repeatedly failed despite my balance being visible. I contacted support at 22:52 asking for help because the system claimed the withdrawal amount exceeded available funds even though over £800 was clearly displayed on the account.

Around 15 minutes later I began receiving "Insufficient funds" errors despite the balance still being visible.

Support replied confirming this type of issue can happen when a session is not properly closed and stated:

"we can see that you have managed to locate your balance and continue playing."

Admiral Casino later sent me an activity summary which:

* incorrectly claims gameplay started after midnight on 30/04/2026,

* omits multiple hours of gameplay from 29/04/2026,

* omits my £481 Cleopatra win entirely,

* and references a "Twin Spinner Sizzling Hot Deluxe" session that does not appear anywhere in their own logs.

The operator also claimed my balance had reduced to £260 by 02:47.

However:

* at 03:06 I successfully submitted a £300 withdrawal request,

* which would not normally be possible if only £260 were available.

I also possess screenshots showing:

* balance £801.84,

* withdrawable balance £801.84,

* no active bonus restrictions,

* "Insufficient funds" errors,

* and technical error messages during gameplay.

After several days of repeated KYC submissions, including PDF bank statements that had previously been accepted on earlier withdrawals, my account was permanently blocked.

Despite this:

* Admiral Casino later confirmed my documents were "received and approved",

* and subsequently processed the pending £300 withdrawal after the account closure decision.

The timeline and records provided by the operator appear highly inconsistent and incomplete.

I am willing to provide supporting screenshots, emails, timestamps, and recordings if required.

This public post contains only a condensed summary of the case.

A significantly larger body of supporting evidence exists, including:

* full email correspondence,

* gameplay recordings,

* screenshots with timestamps,

* withdrawal history,

* technical error evidence,

* and additional account activity records that appear inconsistent with the operator’s version of events.

The complete documentation can be submitted to the appropria

te regulatory or dispute resolution bodies if required.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Admiral Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful payouts from the casino?
• Could you please share with me your communication with the casino regarding the issue or other supporting evidence of the incident? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

This is screenshot from Admiral

Casino Who denies himself, manipulates, deceives.

The rest of the photos are practically a response to the casino's lies from the email below.

Casino Who denies himself, manipulates, deceives

This is screenshot from Admiral

Casino Who denies himself, manipulates, deceives

.

I sent you email with conversation history

It won't be a problem for you if I start complaining to the UKGC?

Thanks for your reply and the detailed explanation of the situation.

You indeed have the option to complain to the regulator, according to the casino's t&c: https://www.admiralcasino.co.uk/en/terms-and-conditions

According to Section 21. and 22. you should raise the complaint directly with support first; if not successful, you should contact the designated Alternative Dispute Resolution (ADR) service.

• Did the casino specify which of your activities they are investigating?
• Has the casino provided you with a conclusion of its investigation since your last post?

Please let me know about your next steps.

I am referring the matter directly to the UKGC. I have already wasted enough time on these scammers.I have no intention of exchanging messages and waiting 7 days for another useless response. Please note that the dispute has not been resolved. Thank you, goodbye.

We’ve closed this complaint in accordance with the player’s explicit request. While we are sorry that we could not offer more assistance in this particular case, we fully respect the player’s decision.

Please remember that you are always welcome to reach out to us again in the future. If you encounter any issues with this or any other casino, whether related to withdrawals, verification, account access or anything else, our team is ready to assist.

If you change your mind or feel you need our support, we will be here to help.