The player from the United Arab Emirates had his account blocked after he made a deposit of 100, despite his location indicating Dubai from the beginning. He expressed frustration over the casino's actions, accusing it of accepting his deposit and then citing that they did not cater to players from the UAE. The complaint was marked as resolved after the player confirmed the resolution. We acknowledged the resolution and offered ongoing support through our Complaint Resolution Center for any future issues.
888 Casino - Player's account has been closed after deposit.
Resolved
Our verdict
Case closed
Amount: $100
888 Casino
Safety Index:Above averageCase summary
Discussion
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3 days ago
I thought this was a well known and good casino. They just outright stole 100 from me...
I had my account for about a year but never used it. Nothing was said to me before except the stupid robot trying to coerce me into paying for anything.
well I deposited a 100 to play and they blocked my account citing they don't cater to players from UAE. I will never play anything or deposit any amount anywhere. I wanted to play now and they ruined my morning. why they accept my deposit?>?>?? MY LOCATION SAYS DUBAI UAE FROM DAY 1. scum like this are the reason I'm not gonna ever play again. in the 5 minutes I was on their website they were pushing me to give them money via chatbot popping up and tell me how to . as soon as I deposit this happens,
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2 days ago
Important notice:
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Stay safe.
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2 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please send me the link to the casino website this complaint is about?
- When exactly did you deposit 100$ into this casino?
- Which country did you select while registering at this casino?
- Is your personal profile filled out correctly, including your address and country of residence?
- Have you passed the full KYC verification at this casino?
- Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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23 hours ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear atakriti36,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
