The player from Ontario faces issues with his account balance and withdrawal attempts after meeting the bonus wagering requirements. His balance was automatically reduced twice, first from $220 to $100 and then again from $600 to $50, leading to concerns about the transparency of these adjustments during the withdrawal process.
7BitCasino - Player’s funds have been adjusted.
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Waiting for player to reply
6d 14h 45m 10s
7BitCasino
Safety Index:Very highCase summary
Discussion
Public
Public
2 days ago
After completing the full bonus wagering requirements, my balance was automatically reduced from $220 to $100 immediately by the system.
I had already requested a $100 withdrawal at that time, which was refused only due to KYC verification, not because of any bonus rule.
I continued playing. Due to gameplay, my balance dropped to $120, then increased to around $600. I also made an additional $20 deposit during this period.
When attempting to withdraw again at around $600 balance, the system reduced my balance a second time to $50.
This represents two separate balance adjustments at different moments. The first adjustment happened immediately after wagering completion and was accepted by the system during the withdrawal request. The second adjustment was applied later after further gameplay and deposit, which is inconsistent and not transparent.
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Public
9 hours ago
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9 hours ago
Dear Dinero613,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Do I understand correctly that you accumulated your first winnings with a no-deposit bonus?
- Did you activate any bonuses on top of your $20 deposit?
- Have you tried contacting the casino to explain the reduced winnings on the second occasion?
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
