7BitCasino - Player's account remains unclosed despite self-exclusion requests.

I have had so many problems with this casino that I don’t know which one to pick. The simple question is, "why do I keep playing?"

Because I am an addict. Which I told to 7Bit. I also asked them close my account over 50 times! They constantly kept offering me more bonuses and told me to "think about my decision". Then they would change my VIP host or say he isn’t available if I asked to close my account.

they also send messages like "after big losses, come big wins!" And then would offer more and more bonuses for additional deposits.

they never verified me, nor do they have even my name, no ID. Nothing.

I am not even allowed to play on their site, I am in the United States…they claim they collect my data but that is obviously not true.

Their mission states "we believe in responsible gaming and protect our players bankrolls" by monitoring accounts, etc.

That couldn’t be farther from the truth…they took advantage of my addiction and took everything from me.

they claim a 96% RTP. It would be hard to prove this but reading other reviews on them plus my experience…..I had all of two withdrawals in two years of playing. I had two more but they took two days to pay me, probably knowing I would cancel it and play, which I did.

I curse the day I learned about 7Bit

Dear steve270882,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.

Thank you very much in advance.

Best regards,

Dominika

thanks for the clarification. I am going to close this and then reopen after I gather all email exChanges

I am sorry but how do I close this for now ?

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.