4raBet Casino - Player's withdrawal has been delayed for a month.

I am filing this complaint against 4raBet for withholding my legitimate withdrawal of ₹16,287 INR since 24 April 2026. The casino has been constantly delaying the payment using standard stall tactics, asking for stamped bank statements without providing a valid 12-digit UTR number.

​Furthermore, upon checking their compliance, it is found that 4raBet claims to operate under Curaçao Master License 8048/JAZ (Antillephone N.V.), which was officially terminated on November 1, 2024. They are operating without a valid licensing framework and have intentionally hidden the regulator's validator logo from their website. I request Casino Guru to mediate and help me recover my trapped funds.

"I have already opened a dispute on AskGamblers (Case Ref: SUP-1389942), but the operator (4raBet) is continuously evading accountability there by using stall tactics and failing to provide a valid 12-digit UTR number. Since the operator is operating without a valid license, they are ignoring standard mediation. I am bringing this to Casino Guru because 4raBet needs to be held publicly accountable for trapping player funds."

https://www.askgamblers.com/casino-complaints/4rabet-casino-delayed-withdrawal-and-no-utr-provided

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 4raBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Have you made any previous successful withdrawals from the casino in the past? Is your player's account verified?
• Is there any evidence that the money didn't reach your bank account you are able to provide if requested?
• Could you please share with me your communication with the casino after you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for providing the updates.

Did the casino provide you with an update after their finance team investigated further?

Please let me know.

Dear Tomas,

​No, the casino has NOT provided any update, nor have they processed my legitimate funds of ₹16,287.

​Although their support team sent a generic email on Saturday claiming that their finance team is speeding up the process, it has been empty talk. They are simply stalling and refusing to process a manual refund, despite the fact that I have already provided an official bank denial letter proving their previous UTR was completely fake.

​Furthermore, the AskGamblers team has already intervened and issued a strict 96-hour ultimatum to 4raBet Casino on their portal, but the casino is still maintaining silence.

​I request you to kindly intervene officially, contact the casino management directly, and ask them to provide a valid manual bank wire receipt or clear my pending withdrawal immediately.

​Thank you,

Suryakant

Dear Suryakant,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Suryakant,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from 4raBet Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear 4raBet Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear Samuel, thank you for taking over my case. I want to provide a critical update regarding the current situation. It has now been over 48 days since my withdrawal was requested on April 24th, and the casino has failed to provide any real resolution.

​I have already uploaded the official denial letter from Union Bank of India, which clearly states that no such funds have entered my account. Despite this concrete proof, the casino is continuously using stalling tactics across public platforms—simply copy-pasting the exact same automated response every few days stating that 'the payment provider is investigating' just to buy more time and reset timers. They are completely refusing to provide a valid transaction receipt or an official payment trace from the sending bank. I request you to hold them accountable and ask for definitive proof, not vague excuses.

I am also attaching a screenshot of my ongoing complaint on another public forum to show how the casino keeps giving the exact same generic response without providing any actual proof.

Hello everyone,

thank you for the update.

Dear 4raBet Casino,

I appreciate your response and the confirmation that the withdrawal remains under review by your payment provider.

I understand that you are currently awaiting the outcome of the investigation. Please keep us informed of any developments and share the provider's findings as soon as they become available.

I will leave this complaint open for now and await your next update.

Dear Suryakant,

We understand your concern regarding withdrawal SUP-1389942 (Token: AYkR7qBl0dOrEleDJl6XADQQQckCPp3h).

Your withdrawal has already been sent to the payment provider and is currently under review. We are monitoring the case and waiting for their final response.

At the moment, the review is still in progress, so we cannot provide any further details until the payment provider completes their check. Once we receive an update, we will let you know right away.

Thank you for your patience and understanding.

For further assistance, you can contact our support team via Telegram @help4rabet_support_bot or by email at help@4rabet24.com.

Kind regards,

4RABET Support

Dear Samuel,

​I completely reject this automated response. The casino claims they are 'investigating', but my question is: What exactly are they investigating without a single shred of payment proof?

​I am attaching a screenshot from my ongoing complaint against them on AskGamblers. Please look at their blatant contradiction: on that forum, they have formally stated that the withdrawal was successfully processed and fully 'Paid out' from their side. Yet, here on Casino Guru, they are copy-pasting the word 'investigation' just to stall for time.

​If they had actually released the funds from their side, there must be an official transaction slip or a bank transfer receipt. For the last 65 days, they have failed to produce any such document. They cannot investigate a transaction in the air.

​Running a fake investigation for over two months without a single transaction slip is completely unacceptable. Since they have no proof of transfer, I request Casino Guru to instruct the casino to either credit the withdrawal directly to my bank account immediately or return the funds back to my game ID account so I can use another method. If they fail to do either, please close this case as Unresolved.

Regards

Suryakant Shukla

Hello everyone,

thank you both for your updates.

Dear 4raBet Casino,

I have to agree that, at this stage, more specific information is needed.

If the withdrawal was successfully processed on your side, there should be a corresponding payment trail available. If, on the other hand, the payment provider is still investigating, I kindly ask you to explain what exactly is being investigated after more than two months.

Please clarify:

• whether the funds were actually sent to the beneficiary bank account,
• whether the payment provider has identified any issue with the transfer,
• whether there is any possibility that the funds were sent to an incorrect beneficiary account or incorrect payment details,
• and whether you can provide any payment confirmation or other evidence demonstrating that the transfer was executed correctly.

A review lasting more than two months without any concrete findings is difficult to justify. If the payment has indeed been processed correctly, I would expect your payment provider to be able to confirm where the funds were sent and what the current status of the transaction is.

I would also kindly ask that, whenever possible, the discussion remains within this complaint thread so that all parties have access to the same information. Only if you need to share sensitive information or documents that cannot be published publicly, please send them directly to my email. (samuel.s@casino.guru)

I will await your detailed response before proceeding further.