The player from India deposited 49,000 on November 4 in 4rabet casino, but the funds have not been credited to her account. She is requesting assistance to resolve this issue, expressing concern about the casino's practices.
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Dear Lekhanark,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Katarina
Dear Lekhanark,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear Casino Guru team,
We would like to kindly inform you that we are actively working on this case. At the moment, the matter is still being processed by our payment systems department, and we are awaiting their final updates.
For this reason, we respectfully ask for some additional time to complete the review and provide a comprehensive response.
Thank you for your patience and understanding.
Best regards,
4raBet Team
Dear 4raBet Casino,
thank you for your reply and message. This complaint will be extended by 7 days. Please inform us of any further developments.
Dear Lekhanark,
thank you for your message and patience.
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