4raBet Casino - Player's deposit is delayed.

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Dear Lekhanark,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Katarina

Dear Lekhanark,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I already contacted to 4rabet support but they still not added my deposit

Dear Casino Guru team,

We would like to kindly inform you that we are actively working on this case. At the moment, the matter is still being processed by our payment systems department, and we are awaiting their final updates.

For this reason, we respectfully ask for some additional time to complete the review and provide a comprehensive response.

Thank you for your patience and understanding.

Best regards,

4raBet Team

Dear 4raBet Casino,

thank you for your reply and message. This complaint will be extended by 7 days. Please inform us of any further developments.

Dear Lekhanark,

thank you for your message and patience.

Dear Lekhanark and Casino Guru team,

We would like to kindly inform you that we have thoroughly reviewed the user’s case.

The deposit in question was unsuccessful. To proceed with the verification, the user needs to contact our support chat and provide a bank statement covering the period from the date of the attempted deposit until today.

If the user’s bank supports automatic returns, the deposited amount may already have been returned to the bank account. The bank statement is required so that we can forward it to our payment provider for further investigation.

The user may create a support request and share the ticket number here, or alternatively, provide the required documents directly in this thread - whichever is more convenient.

Thank you for your cooperation.

Best regards,

4raBet Team

Dear 4raBet Casino,

thank you for your reply and update.

Have you received the requested information from the player?

Are there any updates regarding this complaint?

Looking forward to your reply,

Katarina

Dear Lekhanark and Casino Guru team,

We would like to clarify that the current stage of this case depends entirely on the payment system and the user’s bank.

The deposit was marked as unsuccessful, the required bank statement has already been submitted by the user, and all available information has been forwarded to the payment provider. From this point onward, the review is conducted by third-party services, and the Casino Guru Team from 4raBet side cannot influence the speed of their response.

The user should await confirmation directly from the payment system or the bank. Once such confirmation is received, the issue will be resolved accordingly.

We can continue updating player on the current status of the case, but the most direct and comprehensive feedback could be obtained by player using 4raBet 24/7 support services

Kind regards,

4raBet Team

From my bank 49000rs was debited i also shared full bank statement to 4rabet team i request you to add my 49000rs to my 4rabet id

Hello Lekhanark,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Lekhanark and 4raBet Casino,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

This complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Dear Lekhanark,

I am sorry to hear about your problem with the 4raBet Casino.

Could you please share the full bank statement with us regarding the lost deposit?

You can either send me an email (igor.p@casino.guru) or post it in this conversation as an attachment. Don’t worry, all messages are automatically marked as sensitive, and no personal information will be made public.

Thank you in advance for providing the information.

Dear 4raBet Casino,

The player provided me with their bank statement - please check the screenshot below.

I would also like to ask you, if there is any update or news on your side.

Dear Lekhanark and Casino Guru team,

We would like to respectfully clarify our position regarding this case.

According to our records and the information received from the payment provider, the deposit in question was marked as unsuccessful and the funds were not credited to the company’s account. As a result, no funds were received by the casino, and we are technically unable to process a refund from our side.

All available information, including the bank statement provided by the player, has been reviewed and forwarded to the payment provider. At this stage, the further investigation and resolution of the issue depend entirely on the player’s bank and the payment system involved.

In cases of unsuccessful transactions, funds are often automatically reversed by the bank within their internal processing timeframes, without any action required from the merchant. Unfortunately, since the funds never reached the casino, we have no technical ability to influence or expedite this process.

We kindly recommend that the player continues communication either with their bank or via our 24/7 live chat support, where we can assist with providing any additional information required from our side.

Taking into account that the transaction was unsuccessful and the funds were not credited to the casino, we believe that the casino is not responsible for this issue and cannot affect the refund process.

We kindly ask you to review the above and consider closing the case, as the matter lies entirely on the bank’s side.

Thank you for your understanding and cooperation.

Kind regards,

4raBet Team

Dear Lekhanark,

Could you please request the official document from your bank and/or payment provider about the transaction, whether the transaction was successful or not?

Once you receive the document, you can either send it to me by email (igor.p@casino.guru) or post it in this conversation as an attachment.

Don’t worry, all messages are automatically marked as sensitive, and no personal information will be made public.

Dear Lekhanark,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Im already been provided all the relavent information about successful transaction so i respected team plz add my funds to 4rabet. Bank statement aslo i attached already now im waiting for my funds to be added. 4rabet is laying to add my funds.

I will report to cyber department further action will be taken on 4rabet

Dear Lekhanark,

Did you also provide a specific confirmation from your bank stating that the transaction was indeed successful?

Please note that a general bank statement might sometimes show inaccurate information.

Dear Lekhanark,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Igor
Casino.Guru