4raBet Casino - Player’s account shows incorrect balance and is unable to withdraw.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 4raBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Is your player's balance intact?
• Have you accumulated your winnings with the help of a bonus?
• Have you passed account verification in the casino?
• Have you made any previous successful payouts from the casino?
• Have you tried contacting the casino regarding the payout issue? What response have you received?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas,

Thank you for picking up my case and assisting with this matter. Here are the clear answers to your questions to help move the investigation forward:

Is your player's account accessible to you? Can you log in?

Yes. I can log in normally. The account is completely active, open, and accessible.

Is your player's balance intact?

Yes. The main wallet displays my full balance of ₹1,462,400.70. However, the available withdrawal parameter on the cashier interface is artificially stuck/frozen at ₹95, preventing any withdrawal requests.

Have you accumulated your winnings with the help of a bonus?

No. No active bonuses or promotions were used for these winnings. The funds were won entirely through real money play on Evolution Gaming's Crazy Time (Round ID: 15:59:36, where a single ₹10,000 bet yielded a win of ₹1,242,500).

Have you passed account verification in the casino?

Yes. My account is fully verified (KYC completed).

Have you made any previous successful payouts from the casino?

Yes , I had received 2 payouts before.

1st was 10k

2nd was 20k

both were credited to my bank smoothly.

After that I placed two 50k withdrawals request, both of them declined and available withdrawal balance stuck at INR 95.

Have you tried contacting the casino regarding the payout issue? What response have you received?

Yes. I have contacted them extensively. Their support originally cited a backend data sync delay with external providers. More recently, ticket SUP-1652531 was created, and front-line agents acknowledged the specific issue—that my withdrawable balance is stuck at ₹95—and stated it was referred to the backend/engineering team for a parameter fix.

Could you please share with me your communication with the casino regarding the issue?

Yes. I will email the complete screenshot evidence—including the official game round history showing the real-money win, balance screenshots, and support chat transcripts regarding ticket SUP-1652531—directly to tomas@casino.guru.

Thank you again for your intervention, Tomas. Please let me know if you need any additional details.

Best regards,

Ankit ****

Hi Tomas,

I hope you're doing well. Just wanted to send a gentle follow-up as I submitted all the requested details earlier.

Could you please review them and forward the complaint to 4rabet so we can proceed with resolving this withdrawal limit issue?

Thank you for your assistance!

Dear AnkitGogna,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Maria (maria.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Tomas,

Thank you for validating the details and escalating my case to the resolution stage.

I have noted that Maria will be handling my complaint from here on. I am actively monitoring this thread and am ready to provide any additional information Maria might need to resolve this issue with 4raBet.

Best regards,

Ankit Gogna

Dear AnkitGogna,

It’s nice to e-meet you. I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

In accordance with our standard procedure, I’d like to invite a representative from 4raBet Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear 4raBet Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, we would appreciate clarification regarding the reported synchronization error and the discrepancy in the account balance.

Thank you in advance for your cooperation and prompt response.

Best regards,

Maria

Dear AnkitGogna , thank you for bringing your concern to our attention. We apologize for any confusion or inconvenience you have experienced.

Please note that the number of daily withdrawals available is individual for each user profile. This limit is not fixed and may increase over time as you continue to use the platform actively. By playing regularly and staying engaged on 4RABET, your profile has a higher chance of receiving increased withdrawal access in the future.

We understand this policy may be inconvenient, but these measures help ensure a fair, compliant, and secure environment for all users on our platform.

If you have any further questions or require additional account assistance, please feel free to reach out directly to our official support team via Telegram @help4rabetsupport_bot or email help@4rabet24.com.

Dear 4raBet Casino,

Thank you for your response. However, it does not address the specific questions raised regarding the player's case.

Could you please clarify the following:

1. What is the current maximum withdrawal limit applicable to this player's account?
2. Why is the available withdrawal amount reportedly restricted to only ₹95?
3. What specific criteria or account conditions have resulted in such an unusually low withdrawal limit?

Your previous response referred only to general withdrawal policies and profile-based limits. We kindly ask that you provide a case-specific explanation regarding the player's account.

We appreciate your cooperation and look forward to your clarification.

Dear Client,

We would like to inform you that the issue has been resolved, and withdrawals are now available on your account. The withdrawal limit should be 10,000 INR per transaction, up to 3 times per day. Please try creating a withdrawal request again.

If you have any further questions or need additional account assistance, please contact 4RABET Support via Telegram @help4rabetsupport_bot or email help@4rabet24.com.

Dear 4raBet Casino,

Thank you very much for your response and cooperation.

If there are any options available to increase the daily maximum withdrawal limit and speed up the withdrawal process, please let the player know.

Dear AnkitGogna,

At this point, the blocked account balance should now be available for withdrawal, subject to the daily withdrawal limit.

I will keep this complaint open until you confirm that the balance is now withdrawable and that the partial payments are being processed correctly.

Please let me know as soon as you begin receiving the payments.

Dear Maria and Casino Guru Team,

Thank you so much for your mediation and for keeping this complaint open.

I have placed my three withdrawal request of ₹9,500 each. I am closely monitoring my bank account and will inform you here as soon as the funds are credited.

As advised, I will continue submitting requests up to the maximum daily limit once this initial payment clears. However, given my total account balance, withdrawing at the current rate will take a significant amount of time. I kindly request 4raBet to consider increasing the daily withdrawal limit to help expedite the full payout process.

I will update the thread as soon as the first payment hits my bank account.

Best regards,

Ankit Gogna

Dear Maria and Casino Guru Team,

I am writing to provide an update regarding my account status and withdrawal request.

My initial withdrawal request of ₹9,500 was canceled by 4raBet with the reason cited as "missing profile verification."

Following their instructions, I was prompted to complete a video verification process, which I have successfully completed and submitted today.

Currently, the video verification status on my profile shows as "Pending."

Since I have fulfilled all requested compliance procedures, I kindly ask Casino Guru to request 4raBet to expedite the review of my video verification so my account can be fully approved and withdrawal processing can resume promptly.

Thank you for your continued support and mediation.

Best regards,

Ankit Gogna

Dear Maria,

I need to report a very serious and unexpected development.

Shortly after 4raBet publicly confirmed here that the issue had been resolved, stated that withdrawals were available, and I successfully submitted a withdrawal request, my account has now been blocked following a "verification check."

I have just received an official email from 4raBet stating:

"ACCOUNT BLOCKED AFTER VERIFICATION CHECK"

and:

"Your account didn’t pass verification and is now blocked."

This is completely inconsistent with the operator’s previous statement that the issue had been resolved and that my balance was available for withdrawal.

My balance has now increased to approximately ₹17.7 lakh as a result of subsequent gameplay after withdrawals were restored. I want to be completely transparent about this and I am not hiding the fact that I continued playing after the withdrawal restriction was removed.

However, the operator has provided no specific explanation whatsoever as to what verification requirement allegedly failed, when the alleged failure occurred, or why the account was blocked only after withdrawals were restored and a withdrawal request was successfully submitted.

I therefore respectfully request that 4raBet provide a specific, case-by-case explanation of:

What exact verification requirement allegedly failed;

What specific information or document is considered insufficient or problematic;

When this verification decision was made;

Why my account was declared resolved and withdrawals were enabled immediately before the account was blocked;

What is the status of my pending withdrawal request; and

What will happen to my current balance of approximately ₹17.7 lakh.

I am attaching the blocking notification as evidence.

Please keep this complaint open. I do not consider this matter resolved.

I would also appreciate it if 4raBet could provide the actual reason for the verification block rather than a generic statement that the account "didn’t pass verification."

Thank you, Maria, for continuing to investigate this matter.

Best regards,

Ankit

Dear Maria and Casino Guru Team,

Here is a crucial update: 4raBet support has explicitly admitted in writing (attached screenshot) that they are "unable to provide specific details about the rule or clause violated at this time," yet they have permanently blocked my account and confiscated my total balance of ₹17,70,000 INR.

This clearly demonstrates an arbitrary and baseless block without any concrete evidence of T&C violations.

I have submitted a formal request for reconsideration to their support team. I kindly ask Casino Guru to intervene immediately, ask 4raBet to present verifiable proof of any alleged violation, and assist in unblocking my account and restoring my funds.

Best regards,

Ankit Gogna

Dear Maria and Casino Guru Team,

I would like to share an important update:

Following my formal request for escalation, 4raBet support has officially confirmed via email (screenshot attached) that my case has been forwarded to their Compliance and Responsible Gambling team for review, and they have explicitly stated that my balance remains safeguarded.

However, given 4raBet's initial sudden account block without specific reasons, I request Casino Guru to directly intervene and demand an official update and timeline from the 4raBet representative.

Specifically, I request Casino Guru to ask 4raBet:

To provide the exact compliance findings and the specific T&C clauses (if any) being reviewed.

To provide a clear timeframe for completing this review and unblocking my account so my legitimate balance of ₹17,70,000 INR can be disbursed.

Thank you for your continued support in mediating this matter.

Best regards,

Ankit Gogna

Dear AnkitGogna,

I’m really sorry to hear about your concerns regarding the blocked account.

Dear 4raBet Casino,

I would appreciate it if you could kindly clarify the reason for the failed verification check and subsequent account blocking, especially given that the player’s withdrawals had been enabled following the synchronization error.

According to the casino’s support team, as shown in the attachment provided by the player, they are unable to provide specific details regarding the rule or clause that was allegedly violated at that time. Could you please clarify which guidelines were not followed during the verification process in this case?

Additionally, as this matter has been forwarded to your Compliance and Responsible Gambling team, we would appreciate it if you could provide the player with a clear timeframe for completing the review.

Thank you for your clarification.