31bet Casino - Player wants his account permanently closed.

ich habe bei das casino gespielt aber leider ich bin ich verdacht das die platform ist manipoliert hebt jede spielrunde ab

das platform hebt jede spielrunde ab

ich bitte das unternehmer das mein spielkonto bei das platform für immer gesperrt bleibt ohne die möglichkeit das ich wieder hier jegendwann spielen darf

als grund manipolierte unternehem hebt jede spin ab

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Dear elvissweet,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at [email protected].

Thank you in advance for your cooperation.

Best regards,

Veronika