24slots Casino - Player's account has been closed and funds confiscated.

This casino is utilizing an illegal mechanism in which it relies on KYC spam verification emails to delay or even cancel withdrawal requests. I have had my account verified 3 times (you heard it correctly, 3 times) each withdrawal I request they stall using this as an excuse. Mind you I sent them countless verified and valid documents and each time I literally used the same documents. When I uncovered their operation since they have at least 30 online casinos all connected to the same licensed company as well as the same rented fake office location and the outsourced payment providing company that is located in Cyprus and wrote them a formal legal letter which my lawyer has drafted, they proceeded to take over my account, generate a fake withdrawal. And confiscate my funds. Not to mention, these guys first faked a cancellation notice on my account to a withdrawal I made on the 9th of April. Then they proceeded to modify it to rejected. Then they took over my account and changed my password. It seems my legal claims threatened them. In the letter I sent them I emphasized that any account modification will be considered fraudulent activity and an attempt to manipulate evidence. Yet they still did it anyways. This company as well as the other two companies connected to all these casinos must be blacklisted. I have all the needed proof. Also one more fun fact they always take two weeks reviewing each withdrawal yet somehow a withdrawal for 1900 dollars was approved in two hours after I submitted my legal letter to their support team. This is the last attempt to reach them through goodwill and act like nothing happened so long as they return my funds. Otherwise an ADR activation and an escalation to curaçao authorities should be followed since they clearly have ill intents with me and seem to disrespect my intelligence and wariness of such casinos. Also, I would like to mention a fun fact, the last withdrawal request I made, they deleted it entirely instead of having it rejected or cancelled.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 24slots Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Was your most recent deposit returned to you, or was it confiscated as well?
• Could you please share with me your attempts at communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas