24Casino - Player's account has been closed unexpectedly.

In total over 4000 Euro Deposited.today i Deposited 2100 i Played sportsbook and Casino . I have a verified Account i won 720 today i was invited to the VIP Programm i took one hour nap Wanted to log into my Account suddenly It says my Account hast been deactivated. But there is still 750 Euro more or less on my Account

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of casino games did you play shortly before your account was deactivated?
• Did you play with or without a bonus? If you played with a bonus, please send me a link or a screenshot.
• When exactly did you pass the full KYC verification at this casino?
• Have you contacted customer support to ask why your account was deactivated? If so, what response did you receive?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Costa12356,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.