The player from France faces issues with the casino, which removed his winnings after a withdrawal request without justification. He has provided evidence of his balance, transaction history, and communication with support, seeking intervention to restore his balance and receive his full payment.
21bets Casino - Player’s winnings have been confiscated.
Opened
Current status
Waiting for player to reply
6d 22h 53m 34s
21bets Casino
Safety Index 2.5 Very lowCase summary
Discussion
Public
Public
14 hours ago
Translation
Good morning,
The casino removed my winnings after my withdrawal request and refuses to pay me, without providing any justification or proof of a breach of conditions.
My balance was visible, my earnings were legitimate, and I didn't break any rules. After I requested a withdrawal, the balance was erased, and support has provided no valid explanation.
I provide: balance screenshots, transaction history, proof of deposit, withdrawal request and exchanges with support.
I request CasinoGuru's intervention to restore my balance and receive full payment of my winnings.
Automatic translation:
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you accumulate your winnings with or without an active bonus?
- Could you please confirm whether you currently still have access to your account?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
