1win Casino - Player's withdrawals are delayed.

Hola.

Tengo retiros del 17, del 19, del 22 y del 23 de mayo que aun no llegan a mis cuentas bancarias.

Todos los días hablo con soporte, pero solo me dicen que crearan solicitudes y que debo tener paciencia.

He enviado todo lo que me piden inclusive las cartolas historicas semanales de mis bancos, para que vean que nunca me llego esa plata.

Necesito ayuda por favor.

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Dear Abi123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Is your player's account accessible? Could you please share screenshots of your payout requests?
• Could you please share with me your communication with the casino when you tried to resolve the situation? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hola, mi cuenta del casino aun sigue activa y tengo la verificación correspondiente, ya que he recibido pagos pasados.

Las ganancias no son por bonos , sino por el juego Crazy Time.

Te envie las capturas de todos los pagos que me faltan.

El sistema no me deja enviarte mas de 5 archivos, por lo que no he podido enviarte las respuestas de soporte, que basicamente son que tenga paciencia y que me resolveran esto prontamente.

Cabe indicar que desde el día 17 de mayo estoy tratando de tener soluciones.

Por favor ayudameeeee.

Te dejo aca tambien las respuestas de soporte.

Thanks for your reply.

Have you made any successful payouts before May 17th?

Have you used the same payment method to deposit and to withdraw?

When have you passed account verification?

For which purpose has the casino asked for your transaction history? Did they claim they already processed payouts?

Please let me know.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Abi123,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas