1win Casino - Pelaajien kotiutukset viivästyvät.

Hello.

I have withdrawals from May 17, 19, 22 and 23 that have not yet arrived in my bank accounts.

I speak to support every day, but they just tell me they'll create requests and that I should be patient.

I have sent everything they asked for, including my weekly historical bank statements, so you can see that I never received that money.

I need help, please.

Hola.

Tengo retiros del 17, del 19, del 22 y del 23 de mayo que aun no llegan a mis cuentas bancarias.

Todos los días hablo con soporte, pero solo me dicen que crearan solicitudes y que debo tener paciencia.

He enviado todo lo que me piden inclusive las cartolas historicas semanales de mis bancos, para que vean que nunca me llego esa plata.

Necesito ayuda por favor.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Abi123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Is your player's account accessible? Could you please share screenshots of your payout requests?
• Could you please share with me your communication with the casino when you tried to resolve the situation? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas