1win Casino - Player's withdrawal has been delayed for months.

Worst experience in 20 years betting.

Iwin owe me money since january.

They blame the delay on the payment system and didn't give me any moré information than a request number.

To me, they deserve to be shutdown and i Hope i knew their practices before registering.

ID: 315854242

PMNT 4169852

I have all proof and working on a deep documentation on this app their reliability that will be soon available.

This is not the 1st time, 1 of my withdrawal did took around 3 months to land but i thought it was exeptional,

Here am at, half of a year later...

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Pdro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Have you made any successful withdrawals from the casino in the past?

Yes I have made multiples successful withdrawals

Could you please confirm that you have passed the KYC verification?

I confirmed that I have passed it successfully

Have you accumulated your winnings with the help of a bonus?

No bonus. Real funds only

Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at  , or post screenshots here

For sure, the email is Sent.

Any update?

Imma take the loss. Nobody can do nothing to make them pay apparently. I should have never register there but it’s all good.

Dear Pdro,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Pdro,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from 1win Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear 1win Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Hello!

Your request PMNT-4169852 has been escalated for quicker resolution. We will check with the relevant department to understand the reason for the prolonged delay. Thank you for your patience, and we hope to have an update for you soon.

Hi Samuel, they been giving me the same answer for months now. « Your request has been escalated » «Your request has been prioritized » . 10 days after not receiving my money they start telling me this , now it’s been 6 months. I just wanted to show gamers that they are totally unfair and there is no problem with my account and I hope people who see this will stay far from them . Cause I wish I could see this type of review before registering with them.

As I said earlier , in 20 years betting , I never saw a withdrawal pending for 6 months.

6 months is not a prolonged delay, it’s a deliberate refusal to pay . And I think Samuel will be totally agree with me.

It is their responsibility to ensure that withdrawals are made.

And I hope when you close the complaint you will clearly mark « fraud » as the reason.

no matter how many withdrawals reached my account.

Hello everyone,

thank you both for your updates.

Dear Pdro,

I understand your frustration, especially considering the length of time that has passed. However, before I can draw any conclusions, I first need to give the casino an opportunity to explain the reason for the delay and provide an update following their internal review.

Dear 1win Casino,

thank you for confirming that the withdrawal request has been escalated. However, given that the withdrawal has reportedly been pending for approximately six months, I kindly ask you to provide a more detailed explanation than simply confirming that the case has been escalated.

Please clarify what has caused such an extraordinary delay, what the current status of the withdrawal is, and when the player can realistically expect the funds to be processed.

I will await your response before proceeding further.

I can confirm you that they will never give you any valid reason because it’s done on purpose .

« the delay is due to payment system » will be their answer

but let’s give them a chance

You see..

It's really shameful, in less than 16 hours it will be 6 months..

Even in my craziest nightmares I would never have imagined that it could take such a long time.

To you representing 1win, I don't think your salary has already been delayed by 6 months.. otherwise you wouldn't be there to answer. This is the last time I address you, I don't even have the strength or time to lose .

know that karma exists and your day will come sooner than you think and you will answer for your actions

I hope casino guru will not allow them scammers another 7 days to answer, yes scammers, let’s call a dog a dog!

don’t tell me this is not respect cause I sent you all the proof , payment pending for more than 6 months is scam.

dear casino , you are here for equity and you have no other choice that letting everybody knows this is scam site . So when you closing the complaint mark this as a fraud from 1win , and put them marks to 1/10

Hello!

I'm truly sorry to hear about your experience. It's unacceptable to wait so long for a payment, and I understand your frustration.

Regarding your situation, your request has been closed, and the payment has been successfully processed according to our records. If you still encounter any issues, please double-check with your bank or payment provider for confirmation.

We appreciate your patience, and thank you for bringing this to our attention. If you have further concerns, feel free to reach out.

Hello everyone,

thank you both for your updates.

Dear 1win Casino,

first of all, thank you for finally joining the complaint. I appreciate your response, although I must admit it took a considerable amount of time. If the player's statements are accurate and this withdrawal has indeed been pending for approximately six months, such a delay is clearly excessive.

Could you please cooperate further by providing the player with the transaction ID/reference number and proof that the payment was successfully sent? If this information contains sensitive data, you may send it directly to my email at samuel.s@casino.guru instead of posting it publicly. This evidence will help us determine where the issue currently lies.

Dear Pdro,

I completely understand your frustration after such a long wait. However, I also need to address the tone of your recent messages.

Please refrain from using insulting language, personal attacks, or statements such as wishing harm upon yourself or others. Such communication is not acceptable, whether it is directed at the casino or at anyone participating in this complaint. If this continues, I will have no choice but to close the complaint, as I can only mediate cases where all parties communicate respectfully.

From this point forward, I kindly ask you to keep your replies factual and focused on the case itself. If you have not received the payment, simply confirm that and provide any supporting evidence from your bank if available. I will continue investigating the matter based on the evidence provided by both sides.

I will now await the casino's proof of payment and transaction details before making any conclusions.

MR SAMUEL, IF THE CASINO SEND YOU ANY PROOF OF PAYMENT, REFERENCE ID OR THE SNALLEST PROOF YOU CAN AUTOMATICALLY CLOSE THIS COMPLAINT ON THEIR FAVOUR

This won’t never happen cause no payment has been sent.

Once again this is not the first time they are doing this (telling me the process is done and I see funds on gaming account months later) they have done it to me with other payments.

however,

i already sent them 2 bank history over the past months and every time I did it I pay fees to get it produced.

Hello!

We have created a new request for this transaction and are currently reviewing all the transfer details to make sure we have accurate information.

At the moment, we are still clarifying the details of this case. As soon as we receive confirmed information, including any available transaction details, we will share the update with you right away. We appreciate your patience while this review is underway.

Lmao you see

One of their « 1win expert » said that the support can close the request, cancel the payment and credit the funds in my gaming account. But won’t do that since 7 months

how do you call that ?

never seen a casino like this

Hello everyone,

thank you for the updates.

Dear 1win Casino,

thank you for informing us that a new internal request has been created. However, considering that the player has been waiting for several months, I kindly ask you to treat this matter as a priority.

Once your review is complete, please provide either:

• the transaction reference/ID together with proof that the payment was successfully sent, or
• if the payment was never completed, please clarify why it has remained unresolved for such a long time and what concrete steps will now be taken to resolve it.

If the transaction details contain sensitive information, you are welcome to send them directly to my email at samuel.s@casino.guru.

Dear Pdro,

thank you for providing the additional information. I understand why you are frustrated after such a long period.

For now, let's wait for the outcome of the casino's internal review. If they are unable to provide evidence that the withdrawal was successfully processed, I will take that into account when assessing this complaint.

I will await the casino's response.

Thank you both for your cooperation.