1win Casino - Player's withdrawal has been delayed for months.

Worst experience in 20 years betting.

Iwin owe me money since january.

They blame the delay on the payment system and didn't give me any moré information than a request number.

To me, they deserve to be shutdown and i Hope i knew their practices before registering.

ID: 315854242

PMNT 4169852

I have all proof and working on a deep documentation on this app their reliability that will be soon available.

This is not the 1st time, 1 of my withdrawal did took around 3 months to land but i thought it was exeptional,

Here am at, half of a year later...

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Dear Pdro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Have you made any successful withdrawals from the casino in the past?

Yes I have made multiples successful withdrawals

Could you please confirm that you have passed the KYC verification?

I confirmed that I have passed it successfully

Have you accumulated your winnings with the help of a bonus?

No bonus. Real funds only

Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at  , or post screenshots here

For sure, the email is Sent.

Any update?

Imma take the loss. Nobody can do nothing to make them pay apparently. I should have never register there but it’s all good.

Dear Pdro,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Pdro,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from 1win Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear 1win Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Hello!

Your request PMNT-4169852 has been escalated for quicker resolution. We will check with the relevant department to understand the reason for the prolonged delay. Thank you for your patience, and we hope to have an update for you soon.

Hi Samuel, they been giving me the same answer for months now. « Your request has been escalated » «Your request has been prioritized » . 10 days after not receiving my money they start telling me this , now it’s been 6 months. I just wanted to show gamers that they are totally unfair and there is no problem with my account and I hope people who see this will stay far from them . Cause I wish I could see this type of review before registering with them.

As I said earlier , in 20 years betting , I never saw a withdrawal pending for 6 months.

6 months is not a prolonged delay, it’s a deliberate refusal to pay . And I think Samuel will be totally agree with me.

It is their responsibility to ensure that withdrawals are made.

And I hope when you close the complaint you will clearly mark « fraud » as the reason.

no matter how many withdrawals reached my account.

Hello everyone,

thank you both for your updates.

Dear Pdro,

I understand your frustration, especially considering the length of time that has passed. However, before I can draw any conclusions, I first need to give the casino an opportunity to explain the reason for the delay and provide an update following their internal review.

Dear 1win Casino,

thank you for confirming that the withdrawal request has been escalated. However, given that the withdrawal has reportedly been pending for approximately six months, I kindly ask you to provide a more detailed explanation than simply confirming that the case has been escalated.

Please clarify what has caused such an extraordinary delay, what the current status of the withdrawal is, and when the player can realistically expect the funds to be processed.

I will await your response before proceeding further.

I can confirm you that they will never give you any valid reason because it’s done on purpose .

« the delay is due to payment system » will be their answer

but let’s give them a chance

You see..

It's really shameful, in less than 16 hours it will be 6 months..

Even in my craziest nightmares I would never have imagined that it could take such a long time.

To you representing 1win, I don't think your salary has already been delayed by 6 months.. otherwise you wouldn't be there to answer. This is the last time I address you, I don't even have the strength or time to lose .

know that karma exists and your day will come sooner than you think and you will answer for your actions

I hope casino guru will not allow them scammers another 7 days to answer, yes scammers, let’s call a dog a dog!

don’t tell me this is not respect cause I sent you all the proof , payment pending for more than 6 months is scam.

dear casino , you are here for equity and you have no other choice that letting everybody knows this is scam site . So when you closing the complaint mark this as a fraud from 1win , and put them marks to 1/10

Hello!

I'm truly sorry to hear about your experience. It's unacceptable to wait so long for a payment, and I understand your frustration.

Regarding your situation, your request has been closed, and the payment has been successfully processed according to our records. If you still encounter any issues, please double-check with your bank or payment provider for confirmation.

We appreciate your patience, and thank you for bringing this to our attention. If you have further concerns, feel free to reach out.

Hello everyone,

thank you both for your updates.

Dear 1win Casino,

first of all, thank you for finally joining the complaint. I appreciate your response, although I must admit it took a considerable amount of time. If the player's statements are accurate and this withdrawal has indeed been pending for approximately six months, such a delay is clearly excessive.

Could you please cooperate further by providing the player with the transaction ID/reference number and proof that the payment was successfully sent? If this information contains sensitive data, you may send it directly to my email at samuel.s@casino.guru instead of posting it publicly. This evidence will help us determine where the issue currently lies.

Dear Pdro,

I completely understand your frustration after such a long wait. However, I also need to address the tone of your recent messages.

Please refrain from using insulting language, personal attacks, or statements such as wishing harm upon yourself or others. Such communication is not acceptable, whether it is directed at the casino or at anyone participating in this complaint. If this continues, I will have no choice but to close the complaint, as I can only mediate cases where all parties communicate respectfully.

From this point forward, I kindly ask you to keep your replies factual and focused on the case itself. If you have not received the payment, simply confirm that and provide any supporting evidence from your bank if available. I will continue investigating the matter based on the evidence provided by both sides.

I will now await the casino's proof of payment and transaction details before making any conclusions.

MR SAMUEL, IF THE CASINO SEND YOU ANY PROOF OF PAYMENT, REFERENCE ID OR THE SNALLEST PROOF YOU CAN AUTOMATICALLY CLOSE THIS COMPLAINT ON THEIR FAVOUR

This won’t never happen cause no payment has been sent.

Once again this is not the first time they are doing this (telling me the process is done and I see funds on gaming account months later) they have done it to me with other payments.

however,

i already sent them 2 bank history over the past months and every time I did it I pay fees to get it produced.

Hello!

We have created a new request for this transaction and are currently reviewing all the transfer details to make sure we have accurate information.

At the moment, we are still clarifying the details of this case. As soon as we receive confirmed information, including any available transaction details, we will share the update with you right away. We appreciate your patience while this review is underway.

Lmao you see

One of their « 1win expert » said that the support can close the request, cancel the payment and credit the funds in my gaming account. But won’t do that since 7 months

how do you call that ?

never seen a casino like this

Hello everyone,

thank you for the updates.

Dear 1win Casino,

thank you for informing us that a new internal request has been created. However, considering that the player has been waiting for several months, I kindly ask you to treat this matter as a priority.

Once your review is complete, please provide either:

• the transaction reference/ID together with proof that the payment was successfully sent, or
• if the payment was never completed, please clarify why it has remained unresolved for such a long time and what concrete steps will now be taken to resolve it.

If the transaction details contain sensitive information, you are welcome to send them directly to my email at samuel.s@casino.guru.

Dear Pdro,

thank you for providing the additional information. I understand why you are frustrated after such a long period.

For now, let's wait for the outcome of the casino's internal review. If they are unable to provide evidence that the withdrawal was successfully processed, I will take that into account when assessing this complaint.

I will await the casino's response.

Thank you both for your cooperation.

How can you ask me to wait indefinitely after waiting for 7 months?

Do you consider yourself a serious casino?

Do your salaries have a delay of 7 months?

Give me back my money and close my account you are a danger to the users of this kind of site.

I will file a cybercrime complaint and ask that you be banned in my country

Hello!

We understand the importance of receiving a clear update on this transaction. At the moment, the payment is still being processed, and our team is working to move the review forward as quickly as possible.

We will provide the transaction details and further information once the processing is completed and the final status is available.

Casino guru , you have to take serious position against 1win.

since the complaint is opened they didn’t gave you a single information regarding the situation.

they didn’t gave me one either in 7 months.

i sent you all the proofs

i think you can objectively close this and mark 1win as a fraud company. Objectively,

this is the best way to protect others…

mark clearly « do not deposit your money on 1win » if you want to help seriously

Don’t forget 2 weeks ago they said that the money was sent successfully until we asked them for a transaction ID.

how do we call that ?

to me that’s fraud

Hello everyone,

thank you for the updates.

Dear Pdro,

I completely understand your frustration. Seven months is an exceptionally long time to wait for a resolution, and I can appreciate why you are losing confidence in the process.

However, at this stage, my role is to continue gathering information and assessing the evidence objectively. While I understand your concerns, I cannot classify the casino's actions as fraudulent without sufficient evidence to support such a conclusion.

Dear 1win Casino,

the current update is not sufficient considering how long the player has already been waiting. Please provide a concrete update regarding this withdrawal. In particular, please confirm:

• whether the payment has actually been sent or is still pending;
• if it was sent, provide the transaction reference/ID and proof of successful processing;
• if it was not sent, explain why it has remained unresolved for seven months;
• what specific steps are now being taken to resolve it, and within what timeframe.

If the transaction details contain sensitive information, you may send them directly to my email at samuel.s@casino.guru.

I will wait for the casino's response. If no sufficient evidence is provided, I will take that into account when making my final assessment of this complaint.

Thank you both for your cooperation.

Hello!

This request is still being actively processed. We have escalated it for expedited handling and are doing everything possible to have the funds credited to your account as soon as possible. Unfortunately, at this time we are unable to provide additional details from our internal transaction processing system, as the review is still ongoing.

As soon as we receive the final update, we will inform you immediately. Thank you for your patience and understanding while we work to resolve this as quickly as possible.

Can’t provide details

cant credit the funds

cant cancel the withdrawal

Cant cant …

what CAN you do finally ? In 7 months

Hello everyone,

thank you for the updates.

Dear 1win Casino,

thank you for your response. However, I must admit that, considering the player has now been waiting for approximately seven months, this update remains rather general and does not provide any new information regarding the status of the withdrawal.

Could you please clarify whether there has been any actual progress since the last update? Even if you are unable to disclose internal transaction details, I would appreciate any additional information you can share regarding the current status of the investigation and, if possible, an estimated timeframe for its completion.

Dear Pdro,

I completely understand your frustration given how long this matter has remained unresolved.

For the time being, I would like to give the casino one more opportunity to provide a more substantial update. If the situation continues without any meaningful progress or supporting evidence, I will take this into consideration when reaching my final assessment of the complaint.

Thank you both for your cooperation.

The problem is not even the time.

The problem is the lack of respect which is unacceptable.

They never give me a single information regarding my concern.

Their responses are copy-paste responses.

my withdrawal was 300 000 but they owe me way more than that for detaining abusively my funds for more than a semester.

Who will pay for the prejudice? Me

Who will compensate me ? Nobody

have you ever seen , since you running this site a single casino act like this for so long?

At the end of the day you are here for the users and with your compréhension of the situation and all the proof sent to you , you have to be merciless with them.

The biggest regret in my life so far was to register at 1win.

1win is not even operating under a valid license.

i hope i knew this before registration but im sure you will have your karma.

thinking about detaining people s money for months with no conséquences is stupidity.

the future will show us

Hello!

We are continuing to verify the status of this transaction, and it is still under review. At this time, we are unfortunately unable to provide a specific completion timeframe, as the verification has not yet been finalized. Our team is doing everything possible to complete the review as quickly as circumstances allow.

We will continue to monitor this case and provide an update as soon as there is any new information regarding the transaction.

Its officiallly 7 months today,

january 4th to August 4th

Casino guru, you have to be fair,

since the opening of the complaint(over 1month),1win didn’t gave you a single information regarding the transaction,

They have the nerve to say that the verification is not finalised, they been saying this for 7months

i take the loss but do what you gotta do and don’t be afraid to close the complaint mentioning this is a fraud site. I’m just asking you to be fair, objective and protect others

Hello everyone,

thank you for the updates.

Dear Pdro,

I completely understand your frustration, especially considering that the withdrawal has now remained unresolved for approximately seven months. I also understand your concerns regarding the lack of concrete information provided during this time.

Please rest assured that I am taking the situation seriously and that the length of the delay and the limited information provided by the casino will be taken into consideration in my final assessment. At the same time, I would like to keep the discussion constructive and give the casino an opportunity to resolve the matter rather than draw a final conclusion prematurely.

Dear 1win Casino,

thank you for the latest update. However, I must reiterate that the current situation is extremely concerning from the player's perspective. After approximately seven months, simply stating that the transaction is still under review does not provide sufficient clarification regarding what is actually preventing the withdrawal from being completed.

I sincerely hope that the casino will reconsider its position towards the player and make a genuine effort to resolve this matter. Considering the exceptionally long delay and the circumstances of the case, I would also encourage the casino to consider whether some form of compensation or goodwill gesture would be appropriate for the inconvenience caused.

Please let us know if there is any meaningful progress regarding the transaction.

Thank you both for your cooperation.

Aight let’s wait another 6 days for no informations neither compensation..

as you can see my birthday, in 3 days, is about to be the worst ever because my money is being detained abusively,

i want also to say that I lost way more trying to compensate the money they owe me.

I wish the worst to you , 1win.

you can take the money, you need it more than me obviously.

Adios

Hello!

Specialists need more time to resolve your request.

Your request is under increased control.

😂😂keep the funds it’s alright

Hello everyone,

thank you both for the updates.

Dear Pdro,

I’m genuinely sorry that this situation has been dragging on for such a long time, and I understand why you are frustrated, especially given the circumstances you described.

However, I would kindly ask you to refrain from personal insults or unpleasant remarks towards the casino. I understand that this is frustrating, but keeping the communication constructive gives us the best chance of reaching a positive outcome.

Please try to remain patient a little longer. I know that after approximately seven months this is very difficult, but I would much rather see you receive the funds later than have the matter end without the funds being paid at all.

Dear 1win Casino,

thank you for the update. I understand that your specialists need additional time and that the request is under increased control.

However, I have to emphasize that this matter has already been pending for an exceptionally long period of time. According to the information provided in the complaint, the withdrawal has reportedly remained unresolved since approximately January, involving around $500.

Considering how long the player has already been waiting, I would strongly encourage the casino to treat this matter with an appropriate level of urgency and provide a meaningful update as soon as possible, rather than simply extending the review indefinitely.

I hope you can make genuine progress towards resolving the withdrawal and provide us with a more concrete update soon.

Thank you both for your cooperation and patience.

Hello!

This request is still under review, and we have already escalated it for expedited handling from our side. We are waiting for the review to be completed and the funds to be credited.

As the review is still ongoing, we cannot provide additional internal transaction details at this stage. We sincerely apologize for the delay.

😂😂😂😂ridiculous

8 months

Dear 1win Casino,

Thank you for the update. Understood.

We will wait for the review to be completed and for the funds to be credited to the player's account.

Thank you for your cooperation.

Are you serious ? 🤣🤣🤣🤣

wordless😂😂😂

Hello!

This transaction is still being processed, and our team continues to work on it with priority. The review is ongoing, and we are actively working to have the funds credited to the player’s account as soon as possible.

Unfortunately, we cannot provide more detailed internal information while the processing is still in progress. We’ll continue monitoring the transaction until the process is completed.

Hello everyone,

thank you, 1win Casino, for the update and for continuing to prioritize the processing of the transaction.

Dear Pdro,

I understand that the continued delay is frustrating. However, please remain patient and allow the casino's team to complete the ongoing processing.

At this stage, the casino has confirmed that the transaction is still being actively reviewed and that they are working to credit the funds to your account as soon as possible. Repeated comments expressing frustration will unfortunately not help to speed up the process.

For now, I suggest that we wait for the next update from the casino. I will continue to monitor the situation and follow up if necessary.

Thank you both for your cooperation and patience.

Bruh I’ve been waiting for a year..

1win told me the request is now closed and the funds has been sent 8 months ago and are unable to provide me any transaction or reference ID.

Samuel,

ima take the loss and let them scam me but at this point I think you should be able to close this complaint on my favor and reevaluate the notation of this hilarious website.

respectfully.

as you can see, they said they will provide transaction details once the process is finished, 2 months ago.

Now they are saying this information is not available .

Without disrespecting anyone, do you feel like this is a serious website? Samuel?

You HAVE TO protect potential future users…

read this Samuel 🤣🤣🤣

Hello!

The review of your transaction has been completed. After a thorough investigation and repeated verification, we confirm that the funds from this withdrawal were fully processed and transferred to the payment details you provided.

Unfortunately, the payment provider is unable to provide a receipt for this request because the withdrawal was made on 04.01, while the complaint was submitted in July. We also found no earlier requests related to this withdrawal. If the funds are not credited within the next 3 business days, please send us a PDF bank statement covering the period from the date the withdrawal request was submitted up to the present.

why do you have to lie ?

the complaint was submitted on January 6th , 2 days after not receiving my funds, a 1st statement was sent on January 8th .

You close the request (pmnt-4169852) in July and opened another one (spp-895353)

i didn’t ask for nothing, you stole my money and im good wit it cause my life doesnt depend on 500$.

But I want the world to know that you are a fraudulous website

all of this screenshots are from January , I have more than 200 screenshots of my discussion with them while they are affirming the withdrawal is still pending, in January, February, march…. Every single month until today

Shameful from both of yall, this my last time login in both of your websites

Hello everyone,

thank you for the update, 1win Casino.

Dear Pdro,

If you would like to continue with the investigation, please provide 1win Casino with an original PDF bank statement covering the relevant period, from the date of the withdrawal until the present.

This should allow the casino to verify directly that the disputed payment was not credited to your bank account.

I would also like to clarify the amount in dispute. According to the information I have for this complaint, the disputed amount is 300,000 XOF. However, the amount shown in the latest evidence you provided appears to be different.

Could you please confirm exactly how much the disputed withdrawal is for and explain the difference between the amounts, if applicable?

Once you provide the original bank statement and clarify the disputed amount, I will review the information and proceed accordingly.

Thank you for your cooperation.

Hello everyone,

Dear Pdro,

Unfortunately, due to the inappropriate and offensive communication in your recent messages, I will not be able to continue assisting with this complaint.

The complaint will therefore be closed as ‘Rejected’.

I’m sorry that I cannot assist you further in this matter.

Best regards,

Samuel

Casino Guru