The player from Ireland faces ongoing issues with the casino's Live Roulette, where his winning bets are not funded. He has spent hours contacting support, who claim they need match history photos, but his history remains empty. Frustrated, he is seeking a resolution and wishes to highlight the problem.
1win Casino - Player's winnings are not being funded.
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Current status
Waiting for player to reply
6d 22h 43m 39s
1win Casino
Safety Index:HighCase summary
Discussion
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13 hours ago
Hi everyone, Im using this casino for a long time, had in the past many times problems with deposit, but luckily and hardly got them solved by spending many hours opening tickets and permanently texting support, now I have issue with their Live Roulette, I got yesterday placed bet of 375usdc on red, It was won and money did not got funded, then i tried to make few bets with 1usdc to check it out and looks like every time i win money not get funded, today i spent 4 hours trying to solve out this problem with support, they telling my that they need photo of match history, which is always empty, probably some bugs with site..., some of them telling there was no bets made, I make a video and want to show you how this casino works, hopeffuly will get their attention and my won money back, don't see other option, sick of this. https://streamable.com/bwlwxt
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1 hour ago
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1 hour ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Do you have access to game history records provided by the casino? (not by the game or game provider)
- Have you provided the video to the casino support for investigation already?
- Have all incidents happen on the same table? Could you please specify when you noticed these glitches?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
