1win Casino - Player's deposit is not credited.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with 1win Casino. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first unsuccessful deposit in this casino? Please could you forward any relevant communication with the casino and your payment provider to natalia.b@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible.

Looking forward to hearing from you. 

Best regards, 

Natalia

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2 years I used this account. Previously not faced any issue with deposit but on 30th July they not credit my 200 USDT which send successfully from my end.

I contact to support but they told they not received my fund. However I give all proof but they ignore it...

To proceed with your case, could you please forward me the following documents?

• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support

You can attach the screenshots here or send them to my email at natalia.b@casino.guru. Thank you.

Dear ridwanurrahmandipu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

* I already send above the payment proof screenshot.

* I use USDT web3 wallet, so there is no support on payment provider.

* 1win customers support told they not received the fund but my proof show fund send successfully. This chat conversation is deleted and not saved.

Dear player, can you please share a screenshot of your transaction history in your casino account? Thank you.

Dear ridwanurrahmandipu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru