The player from South Africa had deposited money on May 2nd, but the funds were missing from her casino account at 1 Win. She had not received assistance from the live chat support regarding the issue. The player was advised to contact her payment provider to investigate the missing deposit, as the casino's ability to intervene was limited. Due to the player's lack of response to follow-up inquiries, the complaint was closed without resolution. The player could reopen the complaint in the future if she chose to resume communication.
1win Casino - Player’s deposit is missing.
Closed
Our verdict
Player stopped responding
Amount: R50
1win Casino
Safety Index 8.3 HighCase summary
Discussion
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1 month ago
I deposited on 2nd of May and the money was deducted from my account but it’s not there on 1 win and in there live chat they are not helping
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1 month ago
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1 month ago
Dear 190723,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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3 weeks ago
Dear 190723,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
