1win Casino - Player’s deposit has not been acknowledged.

I have made 5000 deposit before 2 days and I have contacted my bank related this 5000 amount payment and my bank said that they have already received money but 1win is not answering, first they said wait for 24 hours so, I waited now they said wait more 24 hours so again waited now they are doing nothing.

Please help

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Why 30 days , my provider and bank already confirmed me that they have already received money, and they have already gave me their account number with name that it is their details, I just want to know that they already received money so why deposit not credited

I fully understand your frustration. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional xx days to allow a full month for the transactions to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear dushyant7105,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They have received money but not crediting my deposit, still deposit not credited , even their support chat said thet they have already eceived

oney 

I don't want to wait I want to complain, provide me their licence authority details please

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello dushyant7105,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter.

If you feel the need, you can file a complaint about 1win casino to the Curaçao Gaming Authority (CGA) via email to complaints@cga.cw. While the CGA does not officially handle disputes between players and gaming operators, as they state on their official webpage, they still might be able to help.

We would like to invite 1win Casino to join the conversation.

Dear 1win Casino,

I would appreciate your clarification regarding the delay in reflecting the player's deposit in their casino account. This matter remains unresolved even after a significant amount of time has elapsed, which does not align with the appropriate and effective resolution of player concerns that we anticipate from reputable casinos, particularly when it appears that the issue originates from your end.

Should there be any factors influencing the situation that cannot be shared publicly, please feel free to share them directly with me at michal.k@casino.guru

Hello!

The deposit has been credited to your game balance.

Sincerely, the 1win team.

Are you serious??? I can't see that credited??

PAYVIP-888466 , PAYVIP-889364 still in pending,

What nonsense, your service is stupid, you already received money, as your support system confirmed that ,still deposit not credited

This is frud, 1win is totally fraud i already sent them , video recording of bank application, statement, bank response, still not credited, and closing my complaint ticket without solved, totally stupid service, see still not credited as their support saying to wait, so why are you here doing fraud??

see vip manager also not answering, even he is online, I don't know why casino guru high rating,?? See still not credited

See their stupid level, they are creating new ticket daily for making me fool and closing without solved, see

See their stupid level, they first here said credited, now in chat said failed, after some time they are saying that additional check required so wait, i attached all the Prof that shows 1win is fraud, just see the image's that I attached

Above I sent all proof that 1win is doing fraud

Now see , they are saying that payment failed, i already sent the all proof, still as per my bank amount already received by them , even their support confirmed that their payment provider received money , but now they saying that payment failed,

I want casino guru to reduce 1win s rating, with this proof you can see that 1winis totally frud

Above I sent all proof that 1win is doing fraud

Now see , they are saying that payment failed, i already sent the all proof, still as per my bank amount already received by them , even their support confirmed that their payment provider received money , but now they saying that payment failed,

I want casino guru to reduce 1win s rating, with this proof you can see that 1winis totally frud

Above I sent all proof that 1win is doing fraud

Now see , they are saying that payment failed, i already sent the all proof, still as per my bank amount already received by them , even their support confirmed that their payment provider received money , but now they saying that payment failed,

I want casino guru to reduce 1win s rating, with this proof you can see that 1win is totally frud



Hello!

We've double-checked the information on your old requests. Your funds will be refunded within 7-10 business days, or you can contact your bank directly to check the refund status.

Your most recent request is still being processed by the payment system.

Sincerely, the 1win team.

As you you said i connected with my bank on call today at 12pm as my bank saying that without your providers conformation they can't refund my money, my bank needs your providers conformation to get my money back in my account, but your provider not accepting refund request from my bank , you are not deposited money in 1win and not giving me refund in my bank account, that clearly shows that 1win is fraud, I am attaching bank's response, so casino guru can see

You are saying that money will be refunded within 10 days , but ask your team when 10 days ended, already 10 working days ended

First' you said here deposit credited, when I ask your support they were saying wait for specialist to resolved your issue,

After some time your support were saying, payment failed, will be refunded

After some time your support were saying you should get your. Deposit in 1win account, as your support confirmed that your payment provider received money, don't you think that this is fraud???

Still haven't Deposit credited in 1win account or not credited in my bank account.

I connected with my bank even I went to my bank about asking this transaction, as per my bank still my money is in their account and they are not accepting refund process so, my bank can't do without their permission,

They are not deposited in 1win account and not giving refund to my bank account,

You can see all images, 1win coustomer care not answering properly, everytime time saying different answers for my deposit,

That shows that 1win doing fraud here

I want casino guru to take action,

See they are seeing my Massage and not answering me because they are fraud

Dear dushyant7105,

I acknowledge your frustration regarding the entire situation, and I concur that the casino team has provided some inconsistent information concerning your deposit. They could have addressed your concerns more effectively. However, according to the most recent updates, the funds are set to be refunded to you, albeit this process unfortunately requires time.

I recognize that you anticipate a more efficient and expedited resolution to your issue; nevertheless, in certain instances, if a transaction fails, it may take some time for the funds to be returned to the sender. As 1win Casino operates internationally, they must collaborate with payment providers that manage transactions for players from various countries. Even the most reliable systems in leading casinos are not without flaws. Although rare, transaction failures can occur, which appears to be the case in this instance.

According to the casino team's communication, "Your funds will be refunded within 7-10 business days."

I kindly request your patience in this matter. I am fully aware that this issue has persisted for several weeks; regrettably, there is little more that can be done from our end. The casino team does not directly manage the transactions and is working in conjunction with their payment provider. We cannot say that your case is not addressed.

I also understand your desire for regular updates regarding your situation; however, please be aware that such updates may not be available on a daily basis. It is natural that the casino team provides an update only once there is a development. While it is your right to contact the casino team even multiple times per day, please be aware that they simply might not have any new updates for you.

Rest assured, we are following your case, and I have my fingers crossed that the funds will soon reach you.

I kindly ask for your patience.

But 7-10 working days already done, they are even now not answering to my question, my personal manager from 1win now not answering, even after seeing my Massage because they are fraud, I sent my bank response, they already confirmed that still amount is in their account. Don't you think that this is fraud??

Hello!

Specialists need more time to resolve your request.

Your request is under increased control.

Sincerely, the 1win team.

What more time now ??? You already taken too much time , i sent you proof that your support already confirmed that your provider received money, I sent you already my bank response, now what ?? 1win is fraud

Hello!

The provider double-checked the data and found that the funds had not been received. Judging by the screenshot provided, the user has already contacted their bank to request a refund. Please wait for the refund from the bank.

Sincerely, the 1win team.

This is fraud, i already sent you the statement, video history of bank transaction, bank response, even your support system confirmed that your provider received my , i sent you proof. My bank still saying that money still in your account. Show me statement,if you haven't received. This is fraud, 1win is fraud

I connected with bank still they are saying that , money is in their account and they are not accepting refund request from my bank,so bank can't help. 1win is fraud

How can I trust you , still money not credited in my bank account or not in 1win , i already sent you all proof that shows that I made transaction, even your support confirmed that your payment provider received money, I am genuine, even I can send you my net banking I'd password, because I am genuine, 1win is fraud, totally stupid service

This is my latest statement, see i haven't received money, and i already attached video of transaction history, and my bank still saying that money is in your account right now , my bank saying that without your payment provider s conformation they can't do anything, your payment provider not accepting refund request from my bank , that means you are fraud.

no one for help in 1win because they are frud, you are saying that payment failed, so why your support chat confirmed that your provider received money ( i attached your support chat reply above) , refund not accepting by your payment provider that means you don't want to give my money back or not credited in 1win account, that means 1win is totally frud, you already taken too much time . You don't have any words to prove me wrong because I already sent all proof that shows that my money is in your account. I already attached my bank response that shows that money is in your account. I don't know why casino guru given high rating, can't you see all proof that shows 1win is fraud???

And you are saying that money not received, so why are you saying that contact your bank for refund?? If you haven't received,you should say that you haven't received money , in your answer already shown that 1win is frud, you already received money, still now money is in your account, i want casino guru to decrease 1win s rating because they are frud,

Now tell me , still will you say that you haven't received money, see my bank response first saying that payment successfully done , than 26 september your payment provider rejected my refund request,

Still will you say that not credited?

Dear dushyant7105,

I completely understand your frustration regarding this situation. However, I kindly ask that you submit one even longer response at a time. Posting multiple messages about essentially the same issue may be considered as duplicate posting/overposting.

Each party is allotted a certain amount of time to provide their response, so I would appreciate your patience in this regard. You are welcome to disagree with the response the 1win team has provided, and you are, of course, welcome to share your feedback or comments, but please do so in one post rather than multiple and allow sufficient time for the other party to reply.

Thank you for your understanding.

Dear 1win Team,

As the player has indicated, they have contacted their bank multiple times and even attempted to initiate a chargeback; however, this was unsuccessful on your payment provider’s side. Furthermore, as the player has also noted, the stated 7–10 business days for the "automated" refund have already passed, yet the funds have still not been received.

Since the player has exhausted all available options on their end, it is now naturally expected that further action be taken from your (or your payment provider’s) side.

Given that this issue has been ongoing for a significant period without a reasonable advancement, it is starting to show signs of stalling the transaction on your end, which is something we cannot consider fair.

Could you please advise what steps can be taken to expedite the refund process?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Why you given 7 more days?? Already they taken their response time and missed because they are frud.

This is proof that , every time they rejected my refund request from bank , and these is letest request rejected, if they don't want to give my money back in bank account than why not deposited in 1win account, don't you think that this is fraud?

. The y changed my vip manager because I cannot connect to their support because they are fraud, see above Mail that my bank said that payment successfully done

Can you just tell me that ,if you haven't received money, so why your provider rejected refund request by saying that you provided service??? Because in 1win deposit not credited, this is not fraud???

See npci team's reply for my refund? Already mentioned reference number of my 5000 amount.

I sent all proof that my bank said that payment successfully done, and I also sent Prof that their provider rejected my refund request, don't you think that this is fraud casino guru???

This is the proof that they have received money and rejected my refund request by saying that service provided but deposit not credited, that means 1win is fraud

Their one vip manager also confirmed that their provider already received money, so why deposit not credited??

Hello!

After reviewing the application, specialists were informed that the provider had not received the payment.

In this case, crediting the funds will not be possible.

Sincerely, the 1win team.

This is really frud , i want casino guru to ask them at what based thay are saying that they have not received money, ask them to send you statement and bank's response,

I have sent all the proof,like bank statement, video of bank application transaction history, bank response to this perticular transaction, even I can send you my net banking I'd password, this is really fraud

If casino guru want any proof send me your personal email, so I can send you again all the Prof that shows that 1win already received money.

Dear 1win Team,

Kindly provide any evidence, ideally, the payment transaction details, including the error or reason for not crediting, that the disputed deposit was not received at your payment provider. I am also awaiting your clarification on why UPI and the player's bank somewhat confirmed that the funds were transferred to your payment provider.

You can send the evidence to me directly at michal.k@casino.guru

Hi Michal (casino guru) i sent you mail regarding my deposit that show that 1win is received money, i sent you all proof that you will understand easily that here is doing fraud by 1win . Please see my mail and take action against 1win . I sent you mail from my registered mail id ka***********t7@gmail.com.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Again 7 days ??? They have already missed there reply before, this is 2nd time you are giving them again 7 days to reply, don't you think that they don't have answer to give because they are fraud.

You are giving them more and more 7 days to reply, so don't you think that this will take more than years??

Dear All,

Given that this matter has remained unresolved for an extended period without notable progress, it does not reflect the standard of timely and efficient resolution expected from a reputable, high-rated casino. Accordingly, I will reduce the timer from 7 to 3 days, as this should be an adequate timeframe to achieve a satisfactory resolution.



See their stupid level , they asked me to sent bank response, so I sent it but see they can't see bank response, don't you think that everyone knows that you are doing fraud

Even casino guru confirmed that my bank confirmed that you have received money,

Hello!

Experts are clarifying the information upon provision of additional information.

Sincerely, the 1win team.

See now they are saying clarifying, what a stupid they are . What you expert were doing???

Did you sent Proof to casino guru about why you are saying that money not received???

Casino guru please take action because they are doing fraud and wasting our time, what were they are doing when they said that they haven't received money???

1st they said amount credited than they said specialist are resolving after that they said that money will be refunded than after they said they haven't received now they are saying expert are clarifying. What nonsense

Casino guru asked them why they haven't you sent Proof? i already sent because I am genuine

Dear dushyant7105,

I fully empathize with your frustration concerning this matter. As I mentioned previously, each party is given a specific timeframe to submit their responses, so I kindly ask for your patience and respect for our established complaint resolution protocols. Our goal is to address your complaint if possible. Additionally, I request that you avoid using insulting language. Aggressive remarks rarely contribute positively to the situation. Let us maintain a respectful dialogue for the benefit of everyone involved.

Dear 1win Team,

I have my fingers crossed that this issue will finally be clarified shortly. If there are any additional factors related to the situation that cannot be shared publicly, please feel free to communicate them to me privately through email at michal.k@casino.guru

I am sorry that you think that I did misbehaving.

But please understand that I sent you proof in mail and here , didn't you see that my statement, my bank response and video of transaction history, even you can confirm that my all documents shows that they have received money and even their support chat confirmed that their payment provider received money, I sent you all the Prof, even after they are saying that they haven't received money and they are not stick with 1 answer, sometime said that money will refunded, than said they haven't received money after Said reviewing, they are just wasting time,

You asked them to sent you proof that why they are saying that they haven't received money even after my bank and video shows that they have received money. Did 1win Sent you proof,??

I truly respected casino guru and I will ,but people like me are choosing and choosed casino by seeing your site because casino guru is the only 1 that shows transparency review and rating of casino. I don't want others to face this type of fraud. I hope that you will do something to my deposit problem and take any action against 1win. I am so frustrated.

I am sorry casino guru if you find that I did something mistake,

Hello!

We have checked the information regarding your request. A new application has been created based on your request and is currently being processed.

Sincerely, the 1win team.

When but ??? You are making us fool , you created 22 tickets regarding this deposit of 5000 and still not solved, seems like 1win doesn't care of their vip member,who has been using 1win for 6 years. Did you see that how many days you took and still taking??

Now I am so frustrated, casino guru ask them to send you proof, do necessary steps please,

The application that you are talking about that application already created before 5 days

This is the proof that they are westing our time and making us fool

Here 1win Said that new application has been created and when I ask to support chat see their reply, they are saying that funds not received.

At what based they are saying that funds not credited to their account?? Even after sent so many proof given ,still they are doing fraud.

Casino guru asked you to send proof regarding why my bank and upi are saying that transaction recieved by your provider, did you sent?? I think not because 1win is fraud.

I want casino guru to now please take any action because people are choosing casino by seeing your rating.

This is my humble request,

they are just wasting our time.

If casino guru need my NetBanking I'd password, I am ready to send you because I am genuine.

Dear 1win Team,

I kindly request a clear update regarding when the player’s deposit will either be credited to their casino account or refunded to them. As previously mentioned, this matter has remained unresolved for quite some time and does not reflect the level of timely and efficient service expected from a reputable, highly rated casino.

If an effective resolution is not achieved by the end of this working week (Friday, 17 October 2025), I will be left with no choice but to close this case as unresolved, which will negatively impact your safety index rating.

Hello!

Our specialists are clarifying the information regarding your question.

We will be happy to help you solve the problem as soon as we fully understand the situation.

Sincerely, the 1win team.

Are you serious??

Your chat support saying that money not received and rejected my request, can't you see above image that i attached.

What clarification now do you need even after i sent you my bank statement, video of transaction history, bank response, imps response (runs by Indian government under rbi bank) , still saying that you haven't understand, so why you were saying that you haven't received money?? Why can't you send proof to casino guru??

I am ready to send my NetBanking I'd password because I am genuine, after seeing your and your support response, I can see that 1win is not doing fraud.

More than 1 month done still deposit not credited in 1win or not in my bank account because you are doing frud and people need to know that 1win is fraud.

I feel so bad that I have been using 1win for 7 year and you are giving me this service? I wasted my 7 years.

I am requesting casino guru to take needful action against them because they are not giving me deposit and not giving refund and even they are not giving you any proof. They are just wasting our time and making us fool . And please guide me what step should i need to do if they are not giving my deposit. I am so frustrated because to many days done still 1win is westing our time . Thank you casino guru for above your reply to 1win .i really appreciate your decision.

1win see this is my last massage to so you can understand and solved my problem before 17 October end's.

You were saying that payment not received, so tell me why my bank and imps saying that payment successfully done and credited to your account, see screenshot of imps reply that shows that your payment provider rejected my refund by saying that service provided, if you haven't received money so , why your payment provider rejected my refund ,that means your provider received payment, see refference number and see payment screenshot same refference. Now please don't say that who is imps ( upi transaction runs under the control of imps and imps is runs by Indian government ) you can see in imps website . Even my bank saying that refund rejected by your provider. And 1 month done so, no topic opens for refund.

I already sent you statement and video of transaction history and bank response, shows that still money is in your providers account. You created 22 tickets and closed by saying that not received money, this is really shows that you are doing fraud , if you not than your provider doing something wrong. Still I am ready to send you my net banking I'd password because I am genuine. But before 17 October end's (casino guru already given you time). You already taken more than 1 month.

Wether you give my deposit or not but now I have to think 100 Times before using 1win . This is so frustrated and fraud.

Now please don't say that deposit was not created, this is the proof that I made deposit and see payment date and time

Hello!

A new request has been created for your situation, which is currently being processed by our specialists.

Please wait; we'll get back to you with a response as soon as we receive it.

Sincerely, the 1win team.

This is fraud, see this response to 1win support chat right now I am talking with them . They are still saying that money not received, so why you are not sending proof to casino guru???

They are saying that contact bank for refund,but their provider rejecting my refund request from my bank so many times,you can see Prof that their provider rejecting my refund request ( i sent you in mail and i attached screenshot above )

I am requesting you to casino guru please now don't give them more time , they are saying here that new request created, see above image that i attached, still they are saying that not received, even not sending you proof,

I am really requesting you please 🙏 🙏 casino guru now please don't give them more time , you already gave them 2 time 7 days and more than 1 month done , they are westing our time because they are fraud.

I am so frustrated, now please take action and guide me what should I do , they are doing littrly fraud,you can see that.

See they are not answering me and closing chat , see this is the proof that they are doing fraud.

17 October almost about to end still they are not doing anything for my deposit and even not sending you any proof, now please I am requesting you stick with your dicision and please 🙏 🙏 guide me

Today is 18 October

19 October about to start, seems like casino guru showing soft corner for 1win .

Dear 1win team,

Since this issue has NOT been satisfactorily resolved, despite a significant time having passed, we are left with no other option than closing this case as Unresolved. Despite my request, you failed to provide us with the payment transaction details, including the error or reason for not crediting the disputed deposit that was reportedly not received by your payment provider. On the contrary, the player has provided what they could to confirm that the payment has been debited from their bank account, and they can basically do nothing further. They rightfully expect that you, or maybe better to say, your payment provider, will resolve this issue promptly and effectively, which has not occurred. This situation does not meet the standards of timely and efficient service that one would expect from a reputable and highly rated casino.

Given that this issue has been ongoing for a significant period without a reasonable advancement, it is indeed showing signs of stalling the transaction on your end, which is something we cannot consider fair.

In light of this, I will now proceed to close this case. Unresolved complaints might not only adversely impact the casino's safety index rating but also act as a cautionary note for other players. We can reopen the case upon receipt of evidence that the issue has been resolved.

Dear dushyant7105,

Unfortunately, despite our efforts, the casino team has not provided a satisfactory resolution to this matter. Therefore, I will proceed to close this case as Unresolved.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react and finally manages to get the funds to you, we will reopen the complaint, and you will be notified by email.

If you want to pursue your case further, you can file a complaint about 1win casino to the Curaçao Gaming Authority (CGA) via email to complaints@cga.cw. While the CGA does not officially handle disputes between players and gaming operators, as they state on their official webpage, they still might be able to help.

Please let me know if and how they responded at michal.k@casino.guru if you try this option.

I am sorry I could not be of more help on this occasion.

Best regards,

Michal

Casino Guru

We’ve reopened this complaint at the request of 1win Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear dushyant7105,

I have been informed that the casino team has credited the disputed 5000INR in your casino account. Can you please confirm that?

Still not credited, you can see my deposit history , and see their support chat replied, still saying contact for refund to your bank ,

. See still pending

Just tell me you closed my case as unresolved and you said that ,will impact their rating but there is no impact in rating, same as before.

Still not credited, just tell me , if they give me deposit after almost 2 months, will be high rating casino s service?? ( Keep in mind that still not credited)

If they accepted their mistake,so I could think that sometimes happens but they didn't stick with their answers, sometimes said that not received, sometime said that amount will be refunded, now saying that amount freeze, is this high rating casino???

Still amount not credited,

This is the chat regarding 5000 deposit, still same answer given and here saying that credited,

Still will you say that 1win is not fraud??

Still will you give them as high rating casino???

Hello!

Casino Guru, we have provided new information to your email.

Sincerely, the 1win team.

Dear 1win team,

Thank you for your email.

Dear dushyant7105,

While I fully understand your dissatisfaction with the whole situation and how it was (far from ideally) addressed by the casino team. You have the right to share your feedback; however, the rating of the casino is calculated on various factors, not only on your negative experience. If you want to know more, please feel free to read our article Learn About Our Casino Review and Rating Process | Casino Guru

Now, to the deposit credited to your casino account. I have been informed that the disputed 5,000 INR was credited to you on 21.10. as compensation for technical problems, and you should have already used it. Do you claim that you have not received any credit on 21.10., and you have not played with it afterwards?

Are you serious?? I have provided chat response from 1win , they are saying not credited, asked refund for my bank as they said, you see screenshot that I attached, didn't you see?? If I had received,than why their support system answer was that asked your bank. If I had received than support system should said me that credited, but you can see their answers in screenshot above.

compensation??? Why are you talking about compensation?? I haven't received my deposit , and I shared you my deposit history, did you see that still pending?? I haven't received any amount.

Could you please tell me what compensation???

Dear dushyant7105,

Thank you for your response. I have seen the screenshots you have previously provided, of course; however, I have received somewhat different information from the casino representative.

I will reach out to them for an explanation.

Dear 1win team,

Could you kindly provide your insights regarding the player's feedback? I am curious as to why the player has once again been given information from the live chat support that differs from what I have received from your end.

Because they are frud.

You were talking about compensation for technical problems, just let me know should i received deposit or compensation for technical problems,

I haven't received anything.

See Prof that I asked support vip chat regarding this , see their response, still will you consider them high rating casino??

Please casino guru see this screenshot.

Still will you say that 5000 credited??

Hello!

Casino Guru, we have provided new information to your email.

Sincerely, the 1win team.

Dear dushyant7105,

I have received information indicating that the casino has credited your account with a bonus of 5,000 INR on 21.10 as "compensation" for the technical issues related to the disputed deposit. This amount may not be categorised in your account history as a deposit but rather as a bonus; however, it effectively represents a resolution of the disputed deposit, and you should have utilised it by now. Are you asserting that you did not receive any credit/bonus on 21.10 and that you have not engaged in any gameplay with it subsequently?

Dear dushyant7105,

We are extending the timer by 3 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear dushyant7105,

While it appears that the issue has been clarified, and you have received the "bonus" of 5,000 INR on 21.10. as indicated by the casino team (otherwise, you would still be enquiring about it), we have not received confirmation from you regarding whether this case can be considered resolved or if you need additional assistance. Due to your lack of response, we regrettably must move forward with closing this complaint as rejected.

If you experience any further issues with this or any other casino in the future, please do not hesitate to reach out to us—we will try our best to assist you.

Best regards,

Michal

Casino Guru