The player from South Korea had attempted to deposit 10,000 won but received a rejection message after initially seeing a success confirmation. After contacting customer service, they faced delays in responses and chat closures, with the casino refusing to process the deposit due to the timing of the request. The Complaints Team had extended the response time for the player but ultimately had to close the complaint due to a lack of communication from the player. The team remained available for assistance should the player choose to reopen the complaint in the future.
1win Casino - Player's deposit has been delayed.
Closed
Our verdict
Player stopped responding
Amount: 10,000 ₩
1win Casino
Safety Index:HighCase summary
Discussion
Public
Public
8 months ago
Translation
I deposited 10,000 won at 23:25:17 on April 18, 2025.
At first, a success message appeared, but when I refreshed the page, the deposit was rejected and not deposited.
When I contacted the customer service center, they kept closing the chat window and delayed responding for over 2 hours. They also refused to deposit the money, saying that I had sent a deposit request form at a strange time.
Automatic translation:
Public
Public
8 months ago
Dear snghn921,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Public
Public
7 months ago
Dear snghn921,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Nick
Casino.Guru
