1win Casino - Player's account is closed with funds inside.

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Dear Abubakar101,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

1. Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
2. Have you received any clarification from the casino regarding their decision?
3. Has the casino provided you with an option to withdraw the funds currently held in your account?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

1. I placed bets on sports betting.

2. No clarification has been provided by 1Win regarding why my account was blocked.

3. I have not been given any means to withdraw the funds in my account.

It has been more than a week since my account was blocked, and my funds are still inaccessible.

I urgently request your assistance in ensuring that 1Win resolves this issue promptly.

Dear Abubakar101,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Please feel free to send any unanswered emails, along with the original email in which the casino communicated their decision to close your account. Thank you for your cooperation.

Please this attached screenshots showing my communication with the casino (1win) on several occasions.

After the casino requested account verification, my verification was successfully approved. However, shortly after the approval, my account was blocked.

Following this, customer support informed me that they do not have the authority to restore my account and advised me to contact the security team or call center instead. I have contacted the security team multiple times, with my most recent message sent on February 4th, but I have not received any response since then.

Thank you, Abubakar101, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter. We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance. Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.