The player from Nigeria faces account blockage at 1Win after successfully completing the verification process for another withdrawal. He has contacted 1Win Security multiple times but has not received a response, and he still has funds in the blocked account.
1win Casino - Player's account is closed with funds inside.
Opened
Current status
Waiting for Casino Guru to reply
6d 3h 48m 38s
1win Casino
Safety Index:HighCase summary
Discussion
Public
Public
20 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
20 hours ago
Dear Abubakar101,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Have you received any clarification from the casino regarding their decision?
- Has the casino provided you with an option to withdraw the funds currently held in your account?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
