The player from India had attempted to withdraw 7,600, but the withdrawal remained pending as his account was then blocked without a clear reason or communication from the casino. The Complaints Team had reached out to the player for more information to investigate the issue but did not receive any response despite multiple follow-ups. Consequently, the complaint was closed due to the lack of cooperation from the player. The player retained the option to reopen the complaint by resuming communication.
1win Casino - Player’s account has been closed.
Closed
Our verdict
Player stopped responding
Amount: 7,600 INR
1win Casino
Safety Index 8.3 HighCase summary
Discussion
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1 month ago
I started playing on 1win and deposit 10000 on the account started playing and lost some of them . After that i left with 7600 and i want to withdraw. I withdraw that but from last 1-2 days it only shows pending and after that my account was blocked without any clear reason given to me . They are also not replyinh amything to me
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Have you passed account verification? Were you asked to submit any documents to complete the process? Which one?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino when you attempted to resolve the situation? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Dear Yash1983,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
