1win Casino - Player’s account has been closed.

Hi sir ,

Onewin blocked my account when I verified my documents , and they said I am doing fraud , I am using onewin from a year , 

My id is 87140668, with attached email is [removed by Casino.guru admin], but I have not done any kind of fraud I am using onewin from a year , I have no other account and no bet cancelled ,please unblock my account I have my money in my account, please recheck my account , I have not done any fraud , please unblock it,

Thanks

Dear jagrajsingh,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Which documents have you provided during the verification process?
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi sir ,

I am making bets on cricket matches , I have not bet on anything else ,onewin blocked it without any reason, I have not use any kind of bonus , I am provided my adhaar card to verify my account , and it successfully verified, but onewin blocked my account , please help me to unblock my account,

Thanks

Thank you for your reply.

As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

If you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to reject this complaint. Please, do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.