The player from Argentina faced issues with withdrawing funds due to an undisclosed minimum withdrawal amount and requested his money back, as he had not received any responses from the casino's website. We attempted to assist by requesting further information and communication from the player to understand and resolve the issue. However, due to the player's lack of response to our inquiries and reminders, the complaint was closed without resolution. The player was informed that he could reopen the complaint in the future if he chose to resume communication.
1win Casino - Player is unable to withdraw his winnings.
Closed
Our verdict
Player stopped responding
Amount: $17,500 ARS
1win Casino
Safety Index:HighCase summary
Discussion
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3 weeks ago
Translation
I was never notified that there was a minimum withdrawal amount and I want my money back. Nobody is giving me an answer on the website.
Automatic translation:
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you contacted the casino regarding the issue? How did you learn about the minimum withdrawal limit?
- Have you played with the deposited money? When have you made the deposits?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 weeks ago
Dear nicopacheco144,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
