12Play Casino - Player's account has been closed after withdrawal request.

Hello

I accumulated 25,701SGD in 12play. After I requested withdrawal of 5000SGD it got rejected and my account suspended. I contacted live support and they told me that they will close my account and return only my last deposit of 1200SGD. That was not all money I deposited there, previously I deposited 984SGD 108SGD.

12play has scammed me for all my winnings citing that my bets were abnormal and I broke their ToS.

My gameplay was completely normal and casual. It took me 3 months of regular play to accumulate that.

My account was fully verfied, I never did any withdrawals before. This is pure scam, please help me.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you were trying to withdraw? Were they slots, live casino games, or sports betting?
• Did you accumulate your winnings with or without a bonus?
• Could you please forward me the email you received from the casino after your winnings were confiscated? My email address is veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika