The player from Germany requested a permanent account closure at 0xBet Casino due to concerns about low payout rates and distrust in the platform. Despite asking for a week to have his account blocked, the casino did not respond to his request. The Complaints Team explained that they could not compel the casino to close accounts without evidence of gambling addiction or specific circumstances. Consequently, the complaint was rejected as no immediate resolution could be provided.
0x.bet Casino - Player requests account closure but it remains open.
Closed
Our verdict
Other
Amount: ??
0x.bet Casino
Safety Index 7.5 Above averageCase summary
Discussion
Public
Public
1 year ago
Translation
Good evening
My name is Elvis H.
I have a gaming account at 0xBet Casino
and I have been asking them for a week to block my game account for life
block on the platform of SkyGrow Group Limitada
they still don't block
they make me very sad
the casino withdraws every round of play
the payout rate is very low and is very dangerous for us to continue playing here
I just don't trust the platform
and would like to block my gaming account for life until the casino exists
please help me
Thank you
Edited by a Casino Guru admin
Automatic translation:
Public
Public
1 year ago
Dear elvissweet,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).
Could you please specify the reason for closing your account?
Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.
Thank you very much in advance.
Best regards,
Dominika
Public
Public
1 year ago
Translationthanks for the reply
The website has one of the worst payout rates
and every game round takes off no matter which games no matter which provider
I have prayed more than 10 times to the platform that they will transfer my game account to the platform of SkyGrow Group Limitada
all my life that I can never play again
but they don't react
I have sent at least 3 or 4 emails by email, no response
I also have chat
but they say that they sent an email
I don't know what kind of email they should send
They should respect my decision
Automatic translation:
Public
Public
1 year ago
Dear elvissweet, unfortunately, as much as I empathize with your decision, we are not in a position to directly force casinos to close players' accounts unless there is evidence of gambling addiction or other specific circumstances that would warrant such action.
However, I would suggest a few steps that might help:
- Unsubscribe from all communications: You can unsubscribe from any promotional or communication emails they may be sending, which can reduce the temptation to engage with your account.
- Stop using your account: Simply not logging into your account anymore is a way to take a break from the platform. Most casinos tend to close inactive accounts over time if they detect no activity.
Although this may not provide an immediate closure, it can serve as a temporary solution until the casino takes action on its own.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
