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Good evening

My name is Elvis H.

I have a gaming account at 0xBet Casino

and I have been asking them for a week to block my game account for life

block on the platform of SkyGrow Group Limitada

they still don't block

they make me very sad

the casino withdraws every round of play

the payout rate is very low and is very dangerous for us to continue playing here

I just don't trust the platform

and would like to block my gaming account for life until the casino exists

please help me

Thank you

Guten Abend

Mein Name ist Elvis H.

ich habe ein spielkonto bei 0xBet Casino

und ich bitte die seit 1 woche das die mein spielkonto für lebenlang

sperren bei das Platform von SkyGrow Group Limitada

die sperren immer noch nicht

die machen mir sehr schade

das Casino hebt jede spielrunde ab

das Auszahlquotte ist sehr niedrig und ist sehr gefärlich für uns hier weiter zum spielen

ich vetrauche einfach das Platform nicht

und möchte gern mein spielkonto für Lebenlang bis das casino existiert sperren

bitte hilft mir weiter

Vielen Dank

Dear elvissweet,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account?

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.

Thank you very much in advance.

Best regards,

Dominika

thanks for the reply

The website has one of the worst payout rates

and every game round takes off no matter which games no matter which provider

I have prayed more than 10 times to the platform that they will transfer my game account to the platform of SkyGrow Group Limitada

all my life that I can never play again

but they don't react

I have sent at least 3 or 4 emails by email, no response

I also have chat

but they say that they sent an email

I don't know what kind of email they should send

They should respect my decision

danke für die antwort

Das Webseite hat einer der schlechte Auszahlquotte

und jede spiel runde hebt ab egal welche spiele egal welche anbiter

ich habe mehr wie 10 mal das Platform gebetet das die mein spielkonto bei das Platform von SkyGrow Group Limitada

ale lebenlang das ich nie wieder spielen kann

aber die reagieren nicht

ich habe per email bestimmt 3 oder 4 email gesendetkein reaktion

per chat habe ich auch

aber die sagen das die ein email gesendet haben

ich weiss nicht was für email sollen die senden

die sollen meine entscheidung respektieren

Dear elvissweet, unfortunately, as much as I empathize with your decision, we are not in a position to directly force casinos to close players' accounts unless there is evidence of gambling addiction or other specific circumstances that would warrant such action.

However, I would suggest a few steps that might help:

1. Unsubscribe from all communications: You can unsubscribe from any promotional or communication emails they may be sending, which can reduce the temptation to engage with your account.
2. Stop using your account: Simply not logging into your account anymore is a way to take a break from the platform. Most casinos tend to close inactive accounts over time if they detect no activity.

Although this may not provide an immediate closure, it can serve as a temporary solution until the casino takes action on its own.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.