The player from Spain attempted to self-exclude from 0xbet due to gambling issues but claimed the casino had not processed his request. Since sending the email three days earlier, he had made substantial deposits of €3,000 to €4,000. We asked him for details and the full email threads about his closure requests, but he did not respond to our messages or reminder. As a result, the complaint was closed for now because we could not continue the investigation without his cooperation.
0x.bet Casino - Player is facing delayed self-exclusion.
Closed
Our verdict
Player stopped responding
Amount: €3,000
0x.bet Casino
Safety Index 6.9 Above averageCase summary
Discussion
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3 weeks ago
Translation
Hello, I'm thinking of filing a complaint. Three days ago I sent an email requesting self-exclusion from the 0xbet betting site due to significant gambling problems. They didn't do it, and since the day of the email I've made deposits of between €3,000 and €4,000.
I have the right to claim; I have the emails and the income made from the day I sent it to the email until today.
Automatic translation:
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear marcialeix,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.
To better understand the situation, please answer the following questions.
- When and how did you first request an account closure?
- Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?
- Do you still have access to your account?
- Please forward the complete email threads of all your account closure requests, along with the casino's replies. Please do not send screenshots, but the original, uncropped email messages instead. My email is jean.s@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Jean
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2 weeks ago
Dear marcialeix,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Jean
Casino.Guru
