Stefan's work in Casino Guru is dedicated to keeping the information in our casino database as relevant and as recent as possible. As a former professional poker player, he has a great understanding and empathy for players and is always ready to help resolve their complaints....
OverviewSafety and fairnessGamesBonusesPaymentsCustomer supportUser reviewsDiscussion
Stefan M.
Author
Stefan Manson
Casino Analyst & Complaint Specialist
Stefan's work in Casino Guru is dedicated to keeping the information in our casino database as relevant and as recent as possible. As a former professional poker player, he has a great understanding and empathy for players and is always ready to help resolve their complaints....
Wide range of bonuses both for new and loyal players
Deposits and withdrawals via cryptocurrencies
Live chat support is available 24/7
No withdrawal limits
Limited responsible gaming options
Casino screenshots
In-depth review
To help you decide about Cloudbet Casino, our expert team did a full review. We used our casino review methodology to check its best features and any areas that need work. Our team verified the casino's licenses, Terms and Conditions, player complaints, support, and limits. They used these key points to score this casino from safe and secure to a possible scam.
Our findings led us to the casino's Safety Index. This score shows how safe and fair the casino is. Use the Safety Index as a guide. A higher score generally means fewer risks when you play and withdraw. Our review gave Cloudbet Casino a Very high Safety Index of 9.2. This makes it one of the best picks for a safe and fair casino. Continue reading our Cloudbet Casino review to find out more about this casino and determine if it's the right fit for you.
Safety Index of Cloudbet Casino – Is it fair and safe?
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Cloudbet Casino, we meticulously evaluated and analyzed the Terms and Conditions of Cloudbet Casino. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.
Based on our estimates or gathered data, Cloudbet Casino is a big online casino. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
As far as we know, no relevant casino blacklists include Cloudbet Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
All in all, when combined with other factors that come into play in our review, Cloudbet Casino has landed a Very high Safety Index of 9.2. This makes it a great option for most players who are looking for an online casino that creates a fair environment for their customers.
Our Cloudbet Casino T&Cs review
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In some casino T&Cs, we find clauses that we regard as unfair. These can give the casino grounds to hold back player winnings in certain cases.
We did not find any unfair or predatory rules in the Terms and Conditions of Cloudbet Casino during our review.
Player complaints about Cloudbet Casino
Player complaints are a key part of our review process. They give us useful information about the problems players face and how casinos handle them. We use our Complaint Resolution Center to collect player complaints. These, along with complaints from other sources, are used to calculate our Safety Index.
We have found no relevant complaints about this casino.
Cloudbet Casino user feedback and reviews
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
The user satisfaction feedback of Cloudbet Casino shared by 10 users has resulted in a Mixed User feedback score. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Cloudbet Casino company data and licenses
Cloudbet Casino is owned by Halcyon Super Holdings B.V. and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.
Cloudbet Casino has a gambling license issued by Curaçao Gaming Authority in Curaçao.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
Unlimited in EUR
No win limit
Unlimited in USD
Unlimited in GBP
Unlimited in SEK
Unlimited in NOK
Unlimited in CAD
Unlimited in AUD
Unlimited in HUF
Unlimited in ARS
Unlimited in BRL
Unlimited in CHF
Unlimited in CZK
Unlimited in DKK
Unlimited in IDR
Unlimited in INR
Unlimited in JPY
Unlimited in KRW
Unlimited in MXN
Unlimited in NZD
Unlimited in PHP
Unlimited in RSD
Unlimited in THB
Unlimited in TRY
Unlimited in VND
Unlimited in BTC
Unlimited in DOGE
Unlimited in LTC
Unlimited in ETH
Unlimited in BCH
Unlimited in DASH
Unlimited in USDT
Unlimited in LINK
Unlimited in BNB
Unlimited in SOL
Unlimited in ADA
Unlimited in ALGO
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The table below contains information about the languages at Cloudbet Casino.
Language
Website
Customer support
Live chat
English
24/7
Spanish
Portuguese
Russian
Japanese
German
Swedish
Italian
Korean
French
Hungarian
Turkish
Romanian
Polish
Thai
Vietnamese
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Cloudbet Casino, managing your account, withdrawals, or other matters. We would say Cloudbet Casino has a fast and professional customer support based on the responses we have received during our testing.
Slots and casino games at Cloudbet Casino
Cloudbet Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 70 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Play'n GO, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Evoplay, Ezugi, BGaming, Endorphina, Wazdan, Lightning Box, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Realistic Games, Relax Gaming, PearFiction Studios, Ino Games, Turbo Games, Swintt, Slingshot Studios, Alchemy Gaming, Nailed it! Games, Fortune Factory Studios, Spribe, Trigger Button Studios, All For One Studios (ALL41), OneTouch, Galaxsys, OnAir Entertainment, Foxium, SlotMill, D-Tech, Four Leaf Gaming, Triple Edge Studios, Crazy Tooth Studio, Infinity Dragon Studios, Reel Play, Gameburger Studios, Gaming Corps, Switch Studios, Ela Games, Neon Valley Studios, Gamevy, High Limit Studio, Pulse 8 Studios, Peter & Sons, AvatarUX, SpinPlay Games, 3 Oaks Gaming, Shady Lady, Just For The Win, Games Global, Winfinity, 155.io, Snowborn Games, Coin Machine Gaming, Just Slots, 4ThePlayer, Hacksaw Gaming, AreaVegas, Print Studios.
Bonuses and codes offered by Cloudbet Casino
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.
As of right now, our database holds 1 bonus from Cloudbet Casino:
$2,500 bonus money
Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.
Read more
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Company info
Owner
Halcyon Super Holdings B.V.
Operator
Halcyon Super Holdings B.V.
Established
2013
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Cloudbet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Key metrics
Terms and conditions
Fair
Issues found: 0
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Big casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Explore the game selection available at Cloudbet Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 13
Not Available: 2
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by Cloudbet Casino, including their no deposit bonus offers and first deposit welcome bonuses.
No bonuses available for players from Ohio
Unfortunately, it seems that Cloudbet Casino does not offer any bonuses to players from your country.
Summary of player reviews
Guru AI
Generally, users disliked the bonus structure, though welcome and VIP offers appealed, finding them ultimately generic and deceptive.
Payment methods
Payments
Browse an overview of payment methods supported by Cloudbet Casino, along with related limits and fees associated with transactions to or from your casino account.
Notably, experiences with payments varied, as quick withdrawals and cryptocurrency choices pleased some, while others reported delays and frozen accounts.
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
16 languages
EnglishFrenchGermanItalianRussian
11 more
All languages (16)
English
French
German
Italian
Russian
Spanish
Hungarian
Japanese
Korean
Polish
Portuguese
Romanian
Swedish
Thai
Turkish
Vietnamese
Live chat
Available in
1 language
English
All languages (1)
English
Customer support:
Available in
1 language
English
All languages (1)
English
Live chat rating
Excellent
Average response time: 5m
Based on 7 tests
Date and tester
Response time
Rating
11 Sep 2026
Stefan M.
5m
Excellent
11 Sep 2025
Natalia J.
Not measured
Excellent
07 Sep 2024
Jannete H.
Not measured
Excellent
08 Jan 2024
Ayberk A.
Not measured
Excellent
03 Nov 2022
Zuzana S.
Not measured
Excellent
03 Aug 2021
Maria P.
Not measured
Excellent
13 Oct 2020
Viliam V.
Not measured
Excellent
Summary of player reviews
Guru AI
Experiences lean negative, with 0 positive comments and 6 criticisms. Players reported terrible customer service and slow replies, noting a lack of help.
User reviews
User reviews of Cloudbet Casino
This is a place to share experience with Cloudbet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Mixed
Rated by 10 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Summary of player reviews
Guru AI
Customer support appears to be a significant area for improvement, with notably more negative feedback than positive. Bonuses and payments also have more negative comments, though the differences are less pronounced.
Casino Guru
We want players to understand gambling.
Browse user reviews
All
Bonuses (5)
Support (6)
Payments (6)
• 1 week ago
Very low rewards and a VIP manager that tell lies to make you gamble more. I recommend other better crypto casinos, plenty to choose from better than this. Withdrawal took over 12 hours several times too. It has to be the longest processing time for any other crypto casinos, except when verification is needed. My Cloudbet is fully verified. They also owe me over 2000 dollar.
Good deposit bonus for vip transfer
Okay selection and layout
Long withdrawal time
Shady VIP manager
Bad odds and odds that gets lowered almost everytime you try to bet
• 1 month ago
I've tried Cloudbet and it has some good points, especially the variety of cryptocurrencies and the extensive sports betting offering. It's a casino that's been around for a while, which inspires confidence. However, the website feels a bit outdated and isn't the most user-friendly. Support could be more responsive, and I wish they had more of their own games. Overall, it's a solid option if you're looking for a crypto site with good sports betting.
He probado Cloudbet y tiene cosas buenas, sobre todo la variedad de criptomonedas y la oferta deportiva que es bastante amplia. Es un casino que lleva tiempo en el mercado y eso da confianza. Sin embargo, la web se siente un poco antigua y no es la más fácil de usar. El soporte podría responder más rápido y echo en falta más juegos propios. En general es una opción sólida si buscas un sitio cripto con buenas apuestas deportivas.
Very good selection of cryptocurrencies to deposit and withdraw
Muy buena selección de criptomonedas para depositar y retirar
Wide range of sports betting options
Amplia oferta de apuestas deportivas
It has been in the market for many years; it is a trusted brand.
Lleva muchos años en el mercado, es una marca de confianza
A fairly generous welcome bonus
Bono de bienvenida bastante generoso
The interface is a bit outdated and not very intuitive.
La interfaz es un poco anticuada y no muy intuitiva
Few in-house games, almost everything is from external providers.
Pocos juegos in-house, casi todo es de proveedores externos
Customer support could be faster
El soporte al cliente podría ser más rápido
For users new to crypto, it can be complicated at first.
Para usuarios nuevos en cripto puede ser complicado al principio
• 4 months ago
SCAM SITE
Started playing on this site a day ago.
Everything was fine as I was looking my bets.
Made 7 x $100 deposits, and it all went through no problem, i placed all my bets they were fine.
As soon as I hit a winner and tried to cash out some funds. My withdrawal gets locked up, then i tried to place another bet. They took my money and did not place an active bet for me.
Now i have abet thats missing, and a withdrawl thats locked up and cant be cancelled.
Bunch of crooks. SCAM SITE. DO NOT PLAY HERE.
SCAM SITE
• 10 months ago
Casino stole my funds and cashback – account closed unfairly
Cloudbet closed my account right after I contacted support because I could not access my monthly cashback.
They claimed my account could not be verified because my phone number was used on an old account. Their solution? They told me to open the old account and verify it — but said I would lose the cashback because it is "a gift."
After that, they closed my active account and kept all the funds remaining in it.
Important facts:
Cloudbet allowed me to deposit without verification
I never withdrew any money
I never won, which is why verification was never requested
Verification only became an issue when cashback and bonuses were involved
Instead of resolving verification, Cloudbet closed my account and confiscated funds
This behavior strongly suggests abuse of KYC rules to avoid paying players. I am requesting:
Return of my remaining balance
Restoration of my monthly cashback
Reopening of my account or proper verification
Until then, I warn other players to avoid Cloudbet.
Horrible
• 1 year ago
I really don't know how this casino has such a high rating. I'm very disappointed with them. The customer support agents don't help me when I need them and don't care whether I have any issues or not.
De verdad no se como es posible que este casino tiene una valoracion tan alta, estoy muy desencantado con ellos. Los agentes del customer support no me ayudan cuando los necesito y no les importa si tengo asuntos o no.
I can't write almost anything positive about them.
No puedo escribir casi nada positivo sobre ellos
CS agents are terrible, the design is ugly
Los agentes del CS son terribles, el diseño es feo
• 1 year ago
Cloudbet definitely looks the part—slick interface, crypto integration, and plenty of noise around features. But once you're past the surface, it starts to feel a bit underwhelming.
The platform works, sure, but performance is inconsistent, and the overall experience just doesn’t match the polish you'd expect. Bonuses feel generic, and navigation can get frustrating, especially on mobile.
After a few sessions, I found myself trying out other platforms—some of them way less flashy but surprisingly more reliable and player-focused. Honestly, sometimes the quieter options end up being the better pick.
• 2 years ago
If you want to lose $50k plus and still get no customer service this is the place for you.
Hmmm nothing really.
Irresposable self exclusion system. Even demands to delete account are ignored and admin just send you a link.
The most rigged experence to date. Will make you regret every dollar you donate to them.
Was offered a $10 bonus to help them improve their service after losing thousands. Heres a tip stop rigging and cheating people.
Obviously alterted betsoft machines. Bet amounts dont match their offical demos.
• 2 years ago
I like this casino. This is one of the few casinos where I have won on slots, which is very nice. A wide selection of cryptocurrencies is available, and when withdrawing, the commission amount for each cryptocurrency is also displayed, which is very convenient. Withdrawals are quick, but each one requires confirmation by email.
Мне нравится это казино. Это одно из немногих казино, где я выигрывал в слоты, что очень приятно. Доступен широкий выбор криптовалют, а при выводе отображается и сумма комиссии для каждой криптовалюты, что очень удобно. Вывод быстрый, но каждый требуется подтвердить по электронной почте.
Nice design
Приятный дизайн
a lot of cryptocurrencies
много криптовалют
Large selection of games
Большой выбор игр
Good RTP
Хороший RTP
• 3 years ago
Hello everybody,
just writing a quick review about my recent experience with cloudbet from like 1 hour ago.
Worst Customer support ever - do not play here, they will not help you in any way if you have any problems.
I accidently bet 10x my normal bet size (which they can see) and I kindly asked if they can cashout the bet because it was an honest mistake. Now Im waiting for 2 hours and no help, the bet of course lost, and im just getting ''we are waiting for an answer from our team'' messages for the first hour and since 1h Im getting no more answers at all.
Of course its a mistake by myself but a good support can help me this one time with such an issue. Im playing there every day and they cant help an everyday customer with such a small thing.
Thank you for nothing.
bad customer support
no help for longtime player
• 3 years ago
Hello, do not believe the positive reviews on this cloudbet casino, they have not paid me money for 10 days, and they do not say anything at all. I don't recommend playing here.
Здравствуйте, не верьте положительным отзывам на это казино cloudbet,мне они не выплачивают деньги уже 10 дней, и не говорят вообще ни чего. Не советую тут играть
all cons
все минусы
Discussion
Cloudbet Casino discussion
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